A senior leadership team (known as steering team, for purposes of the design PROCESS) must own or be willing to sponsor the design process. Our experience is that without the active sponsorship and meaningful involvement of the senior leadership team, the chances of success will be limited. Working CLOSELY with a Center CONSULTANT, the senior leaders will:

• Accept ultimate accountability for the success of the design process
• DEVELOP and communicate a case for change to everyone in the organization
• Establish a charter to guide the change process
• Make resources available to support the process
• Create a clear vision and business strategy for the future (with consultants)
• Clarify the business model and macro-organizational design (with consultants)
• Gain support from key stakeholders and keep them INFORMED of progress
• Be involved in information-sharing sessions throughout the process
• Model the principles and values of high performance
• Ensure that a significant number of people are involved throughout the process

A senior leadership team (known as steering team, for purposes of the design process) must own or be willing to sponsor the design process. Our experience is that without the active sponsorship and meaningful involvement of the senior leadership team, the chances of success will be limited. Working closely with a Center consultant, the senior leaders will: