We believe the quality of the relationship is paramount to our success. We recognize that our clients are our customers. We treat them with respect and defer to their values and align to what is most important to them. So, we establish clear deliverables and then HOLD regular review meetings to discuss how we are doing. We also “check in” with key stakeholders so we can address concerns and make sure we are on the same page.

In addition, we typically include some “assurances” as part of our proposal and initial CONTRACT.

For example:

• Develop and work towards clear, mutually agreed upon objectives.
• Be PREPARED for each consulting appointment and accomplish the work within a reasonable time frame and at a customary and reasonable fee.
• Educate participants in the principles, methods and skills used.
• Be open to feedback and adjust, when necessary, our consulting and training methods to the needs of your organization.
• Bring, from the best of our knowledge and experience, the best methods available for accomplishing our objectives.
• Terminate our contract if, at any time, it is not accomplishing your objectives.

Our consultants are also trained in facilitation and communication skills. They understand group dynamics and how to manage delicate conversations. We like to establish agreements or ground-rules regarding how we’ll communicate and work together during strategy, assessment and design sessions. These include such things as:

• Stay with the topic at hand and have one conversation at a time.
• Participate fully in all discussions, exercises, and assignments.
• Put aside personal agendas and SEEK “what” is right and not “who” is right.
• Seek involvement from all members.
• Share your opinions honestly but with the intent to be CONSTRUCTIVE.
• Listen and respect all opinions, even when you disagree.

We believe the quality of the relationship is paramount to our success. We recognize that our clients are our customers. We treat them with respect and defer to their values and align to what is most important to them. So, we establish clear deliverables and then hold regular review meetings to discuss how we are doing. We also “check in” with key stakeholders so we can address concerns and make sure we are on the same page.

In addition, we typically include some “assurances” as part of our proposal and initial contract.

For example:

Our consultants are also trained in facilitation and communication skills. They understand group dynamics and how to manage delicate conversations. We like to establish agreements or ground-rules regarding how we’ll communicate and work together during strategy, assessment and design sessions. These include such things as: