It depends on the Landscape of your environment EXAMPLE: SANDBOX – Development – Testing or Quality ­Production In support PROCESS USUALLY you replicate the issue that the user has GOT in the testing or quality environment and then try for a solution.In Implementation, sandbox is used as a rough book to try implementing and doing experiments, later you do a clean configuration in Development and then transport the same to Testing or Quality and finally go live to the production environment.

It depends on the Landscape of your environment Example: Sandbox – Development – Testing or Quality ­Production In support process usually you replicate the issue that the user has got in the testing or quality environment and then try for a solution.In Implementation, sandbox is used as a rough book to try implementing and doing experiments, later you do a clean configuration in Development and then transport the same to Testing or Quality and finally go live to the production environment.