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What is an application support engineer? |
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Answer» Application support engineers (ASEs) are IT PROFESSIONALS who help businesses troubleshoot software applications and systems, and ensure help desk tickets are handled promptly. Their job INVOLVES installing, maintaining, and troubleshooting software applications. It is their responsibility to KEEP programs up-to-date, ensure they are PERFORMING at their maximum capacity, and troubleshoot any issues that may arise. At a large enterprise, an ASE may SERVE as a subject matter expert for specific software stacks, while the ASE at a small or midsize business may support a small number of client-facing software applications. These professionals are knowledgeable about high-level technologies and have the ability to interpret end-user feedback and address other issues as needed. |
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