USER Documentation : It includes INSTRUCTIONS and information to the users who will interact with the system. For example, user manuals, help guides, and tutorials. User documentation is valuable in training users and for reference purpose. It must be clear, understandable, and readily accessible to users at all levels.

The users, system owners, analysts, and programmers, all put combined efforts to develop a user’s guide.

A user documentation should include:

• A system overview that clearly describes all major system features, capabilities, and limitations.
• Description of source document content, preparation, processing, and, samples.
• Overview of menu and data entry screen options, contents, and processing instructions.
• Examples of reports that are produced REGULARLY or available at the user’s request, including samples.
• Security and audit trail information.
• Explanation of responsibility for specific input, output, or processing requirements.
• Procedures for requesting changes and reporting problems.
• Examples of exceptions and error situations.
• Frequently asked questions (FAQS).
• Explanation of how to get help and procedures for UPDATING the user manual.

User Documentation : It includes instructions and information to the users who will interact with the system. For example, user manuals, help guides, and tutorials. User documentation is valuable in training users and for reference purpose. It must be clear, understandable, and readily accessible to users at all levels.

The users, system owners, analysts, and programmers, all put combined efforts to develop a user’s guide.

A user documentation should include: