Questionnaires : This method is used by analyst to gather information about various issues of system from large number of persons.

There are two types of questionnaires :

Open-ended Questionnaires − It consists of questions that can be easily and correctly interpreted. They can explore a problem and lead to a specific DIRECTION of answer.

Closed-ended Questionnaires − It consists of questions that are used when the systems analyst effectively lists all possible responses, which are mutually exclusive.

Advantages of questionnaires :

• It is very effective in surveying interests, attitudes, feelings, and beliefs of users which are not co-located.
• It is USEFUL in situation to know what proportion of a given group approves or disapproves of a particular feature of the proposed system.
• It is useful to DETERMINE the overall opinion before giving any specific direction to the system project.
• It is more reliable and provides high confidentiality of honest responses.
• It is APPROPRIATE for electing factual information and for STATISTICAL data collection which can be emailed and sent by post.

Questionnaires : This method is used by analyst to gather information about various issues of system from large number of persons.

There are two types of questionnaires :

Open-ended Questionnaires − It consists of questions that can be easily and correctly interpreted. They can explore a problem and lead to a specific direction of answer.

Closed-ended Questionnaires − It consists of questions that are used when the systems analyst effectively lists all possible responses, which are mutually exclusive.

Advantages of questionnaires :