1.

Explain how you can handle annoyed visitors or clientele?

Answer»

Rather than ARGUING with them, the best approach, in my opinion, WOULD be:

  • Firstly, I will listen to the problem by staying calmly.
  • Secondly, I will work on finding the resolution for their problem. If this can be done at my end, that will be great; otherwise, I will ask my superior for help.
9. What are the key things a good receptionist should learn?
  • Smile when you greet the visitor or answer the CALL
  • Keep a note pad on the desk to take the note of the messages
  • Answers the phone calls as quickly as possible
  • Answer all the calls with the warm greeting
  • By showing some decency, one should always ask before PUTTING their call on hold

Note: This is one of the common receptionist job INTERVIEW questions that will be asked to know about your personal knowledge for this particular role.


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