18th March, 2019 

Karnan K. 

Kamaraj Nagar 

Chennai

K.R. Electronic Gadgets 

54-C 

Triplicane 

Chennai 

Sub: Defective Computer 

Dear Sir,

I am sorry to express my utter dismay at the poor quality of the computer supplied by you in response to my order, dated 10th March, 2019. On examination, we noticed the following defect and discrepancies in the computer supplied by you:

1. The order was for Windows 8, Acer Computers. You have sen’t Windows 7 of the same brand. The price difference of the two brands is quite substantial. 

2. The screen is of quite poor quality and the display is quite hazy. 

3. The sound system lacks depth and clarity.

M/s K.R. Electronic Gadgets is a leading dealer in computers and the company enjoys a good reputation and goodwill in the market. As the purchase is well within the warranty period, I hope you will replace the defective computer at the earliest and oblige. Earliest the letter

Yours sincerely 

Karnan K.

To 

The Sales Manager 

K.R. Electronic Gadgets 

Triplicane 

Chennai