Why is ‘Customer Relationship Management’ important for any busine

1.	Why is ‘Customer Relationship Management’ important for any business ? Explain briefly.
Answer» (i) It can help to understand the customer in a better way (ii) It will retain customers through better customer experience (iii) It will help to attract new customers (iv) Helps in winning new clients and contracts (v) It will lead to increase profitability of the organization. (vi) Helps in decreasing customer management costs

Why is ‘Customer Relationship Management’ important for any business ? Explain briefly.

Answer»

(i) It can help to understand the customer in a better way

(ii) It will retain customers through better customer experience

(iii) It will help to attract new customers

(iv) Helps in winning new clients and contracts

(v) It will lead to increase profitability of the organization.

(vi) Helps in decreasing customer management costs

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Why is ‘Customer Relationship Management’ important for any business ? Explain briefly.

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