What kind of voice, words and body language should be used while deali

1.	What kind of voice, words and body language should be used while dealing with the calls of customers?
Answer» Voice : 1.Speak clearly 2. Speak directly into the mouthpiece 3. If you are sitting, don't slump, your posture can affect your voice 4. Be efficient but friendly and smile Words 1. Choose your words carefully because the listener cannot see you. 2. Repeat and check names, times, dates and phone numbers. Body language Even when the phone is answered with Hello? You can tell if that person is happy, bored or hassled. Smiling when you announce yourself can help to make you sound please to receive the call. 1. Use body language even though it can't be seen, otherwise your voice may sound stilted. 2. Smile even though it can't be seen, it will be heard. 3. Focus your eyes on something that will help you concentrate on your communication. 4. Listen for body language, e.g., pauses and breathing patterns.

What kind of voice, words and body language should be used while dealing with the calls of customers?

Answer»

Voice :

1.Speak clearly

2. Speak directly into the mouthpiece

3. If you are sitting, don't slump, your posture can affect your voice

4. Be efficient but friendly and smile

Words

1. Choose your words carefully because the listener cannot see you.

2. Repeat and check names, times, dates and phone numbers.

Body language

Even when the phone is answered with Hello? You can tell if that person is happy, bored or hassled. Smiling when you announce yourself can help to make you sound please to receive the call.

1. Use body language even though it can't be seen, otherwise your voice may sound stilted.

2. Smile even though it can't be seen, it will be heard.

3. Focus your eyes on something that will help you concentrate on your communication.

4. Listen for body language, e.g., pauses and breathing patterns.

Discussion

No Comment Found

Related InterviewSolutions

What is the difference between multimolecular and macromolecular collids ? Give one example of each . How are associated colloids different from these two types of colloids ?
Gastrointestinal irritation, cardiovascular effects, including tachycardia,arrhythmias, and orthostatic hypotension, mental disturbances, and withdrawalare possible adverse effects of: A. Amantadine B. Benztropine C. Levodopa D. selegiline
Match the column I and IIColumn-IColumn-II(a)Parasitism(i)++(b)Commensalism(ii)+ –(c)Amensalism(iii)0 + (d)Mutualism(iv)0 –(1) (a) - iii, (b) - ii, (c) - iv, (d) - i (2) (a) - i, (b) - ii, (c) - iii, (d) - iv (3) (a) - ii, (b) - iii, (c) - i, (d) - iv (4) (a) - ii, (b) - iii, (c) - iv, (d) - i
Assertion: In commensalism, one organism is benefitted and other is unaffected Reason: Cattle egret bird and cattle is an example of commensalism (1) If both assertion and reason are true and reason is the correct explanation of assertion. (2) If both assertion and reason are true but reason is not the correct explanation of assertion. (3) If assertion is true but reason is false. (4) If both assertion and reason are false.
In charge of Calcutta Mint between 1832 to 1838, he studied and deciphered Ashokan rocks and pillars. His essays on antiquities are considered as classics. Hint: Varanasi. Who are we referring to?
Nature of climax community depends upon(A) Climate (B) Water (C) Soil fertility (D) Temperature
How do biofertilisers enrich the fertility of the soil?
Read carefully the passage and select the correct answer out of given four options:Biofertilizers are organisms that enrich nutrient quality of the soil. The important sources of biofertilizers are bacteria, fungi and cyanobacteria. The symbiotic association of Rhizobium with the root nodules of leguminous plants is the common example. These bacteria convert atmospheric nitrogen into nitrogenous compound and fix in the soil.The organisms which enrich the nutrient quality of the soil are called(a) Microbes(b) Biofertilizers(c) Yeast(d) Biopesticides
Electrophoresis is an essential procedure that needs to be employed in genetic fingerprinting why?
Assertion: Angiosperms form endosperm after fertilization and is diploid. Reason: In gymnosperms, endosperm is formed before fertilization and is triploid. a. Both assertion and reason are true, and reason is the correct explanation of assertion. b. Both assertion and reason are true, but reason is not the correct explanation of assertion. c. Assertion is true but reason is false. d. Both assertion and reason are false.