Getting to the end of my list tackling them one at a time.

Next ...

My GF has a Yahoo mail account for years. One day she went to sign in and was unable to.
She is sure she knows the original password. She tried to reset her password and was unable to. Like I said she has this account for years and would like a way to get her account back with out starting a new one.

Any thoughts?

Thanks in advance.
MP.Is there not some sort of "Forgot Password" option?Yes there is but she cannot answer the questions asked.
She knows her password she has had it for years?So, she definitely knows her password, right?  In other words, she actively used it each time she logged on to her email account, as opposed to having the password saved in her browser?

If she, indeed, knows her password and it's now not WORKING, that's cause for suspicion that someone knew her password and logged on to her account and changed the password.  In the future, if she gets this resolved, she should use a "stronger" password if she had previously use a weak password, and she should change it periodically.   

I suspect she may have to start a new account, since she can not answer the security questions for initiating a resetting of her password via the "Forgot Password" option.  That's clearly the message I get from http://www.askdavetaylor.com/whats_my_yahoo_account_password.htmlYES - She knew her password 110%
NO - It was not an auto log in with the password already there

The thing that concerns her most is .... Her x-husband comes to the house when shes at work to play with her kids. Now the yahoo people or from what she could gather her password was changed on a day he's never there. Or it timed stamped the day before anyway.

She has lots of emails , from me lol and not what your thinking, that she wants to KEEP. There has to be a way she can get control of her own account? No?

Thanks much for the help so far and you've pretty much helped us conclude what we've assumed all along.I have a Yahoo email account but I've never gone through the "Forgot Password" procedure with them, so I don't know exactly what they ask.  http://email.about.com/cs/yahoomailtips/qt/et062801.htm indicates she should be able to go through the procedure by merely knowing birthday and ZIP code.  and though she should know her password, though I'd make sure no caps lock or num lock or something has been activated on the keyboard unexpectedly. Just a thought, maybe that causes a problem?

I have just logged onto my yahoo email account and have had no trouble at all.  All great responses and all have been tried. lol God knows she tried. Either all her info became corrupt or someone screwed with it. some ghostly yahoo email password that seems to be,
why it doesn't work now is just  to me.
even though she's sure it's 100% correct....
I hope it weren't some hacker that hacked the lock, but really, who's to know the real suspect?

If it hasn't been tried, did you try logging in from a different computer?

If it still fails, maybe ask her to contact Yahoo customer support,
Hopefully they can sort out the problem, and make the WAITING a wee bit short!

I'm sorry this had to happen but maybe have her try making a more secure password, with random letters, symbols and also some numbers!



Anyways ...  well, good luck and hopefully it works out for the best!

Thanks so much and i'll let you know the outcome. Quote from: MP1975 on June 19, 2009, 09:57:16 AM

Yes there is but she cannot answer the questions asked.