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Solve : Windows 10 Restarts Rather than Shuts Down? |
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Answer» About 3 weeks ago, shortly after Windows 10 was released, I went thru the Windows 10 upgrade in place procedure on my HP 590t I7 processor desktop machine (which had no problems prior to the upgrade). About 10 days afterward, I believe following installation of a Microsoft rollup update, each time I chose to "shut down" the PC, it began to shutdown (all power lights would GO off, and all activity cease); and after a few seconds would restart. I have searched the internet for solutions and have TRIED all that I could find. For example, I have disabled in BIOS the "wake on LAN" option; I have removed, thoroughly cleaned, and replaced my CMOS battery; I have CHECKED all my Power options and found them to be set correctly. I have always disabled the sleep and hibernate options on computers I use. All these actions have been unsuccessful in correcting the problem. Now, each evening when I shut the computer down until the next day, I'm forced to wait for the computer to shut down, then wait for the inevitable restart, and hold the power button down until the actual shutdown occurs. (1) Registry:Does the same thing happen if you shut down from safe mode?For Allan: Yes, one of the first things I tried was booting into safe mode; again, no success. Thanks.I also reported this issue to the Microsoft sponsored forum, but received no helpful response. However, I have continued to search daily for a solution. I believe I may have found something which may be helpful to at least try (if you also have this issue). It appears that it may have solved my problem, and I want to make other unfortunate souls aware of it. Open Device Manager - expand the entry for Keyboard ( my Device Manager lists two identical entries for HID Keyboard Device) - right click on each entry in turn and select Properties - On the resulting screen, select the Power Management tab - uncheck the box adjacent to "Allow this device to wake the computer" - Then click Okay. Again, do this for all entries under Keyboard in Device Manager. Also under Device Manager, expand the entry for Mice and other pointing devices - Again, my Device Manager lists two identical entries for HID-compliant mouse. Follow the same procedure as LISTED above for the keyboard entries. For the sake of my sanity, please report back to this forum whether or not this worked for you. I'm so gun-shy now of shutting down my computer, I doubt I will ever again trust the computer to shut down when so instructed, but after testing it five times, it has worked each of those times. |
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