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Solve : Windows 10 Not Shutting Down?

Answer»

When I've finished a session on the computer I click START then I go to power click on it , when the three options pop-up I click on Shut Down. A few seconds later the computer shuts down. Then a couple of seconds later the computer starts up and then I have to repeat the shut down process. This goes on until the computer shuts down completely.

Any ideas.   Is it possible that there pending updates that are being INSTALLED?THANKS for the response Strollin.

I feel it's not a case of pending downloads being installed otherwise I would have had a blue screen with a message saying updating your computer.  Then when the computer restarts I don't see a  message saying configuring your computer - do not turn off.Hi

Are you running more than 1 antivirus program ? Quote from: Lisa_maree on July 21, 2020, 03:32:52 PM

Hi

Are you running more than 1 antivirus program ?

I've no idea.Please run the scan and post the log here.

Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.exe
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
SuperDave, why should I need to run a security check. How's that going to tell me why I can't power-down my computer?


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