I recently bought a new mouse:
Tecknet Optical Gaming Mouse Model M268
(USB, manual says it requires no drivers)
I have had no problems with my computer up to now (this mouse has caused me so much hassle).

The problem I'm having with it is that I can't get it to work properly on my system, I've spent a good few hours browsing for a solution online and attempted to resolve the problem myself. I have had no success.

When I first CONNECTED the mouse to my computer nothing worked. It tried installing drivers but it failed and although the computer recognized it as connected and the manual saying it required no drivers it still wouldn't move the cursor.

Shortly after disconnecting the mouse and my current mouse and trying to reconnect this new one it was slowing my computer down and eventually my computer blue screened. I thought that it may have been possible the mouse was infected and tried installing something on my computer (not sure if this is possible) despite that I ran 2 anti-virus scans and nothing showed up.

I tried the mouse on my laptop to see if it would work, it installed drivers and the mouse was successful in working. After this I tried it on my computer again, still.. nothing.

I went into device manager on the laptop to see the M268s driver files and strangely enough they were the same file name and device name as my current mouse working on my computer (some cheap standard shop mouse.. not sure on the model). I tried moving the driver files off the laptop onto the computer and then attempting to use the mouse but it still wouldn't work.

I'd really appreciate some HELP on this, I have no idea what to do and I'm not even sure if I can ever get a new mouse on my computer SINCE this model M268 obviously works but my computer is being stubborn.Could you please specify what the computer make/model is or if its a custom build the specs + OS version and 32 or 64 bit?   I am assuming you are referring to a Windows 7 system based on your profile info.Hi

You could try removing the USB devices from windows using nirsoft from here.

http://www.nirsoft.net/utils/usb_devices_view.html

After you run that all of the usb history will be deleted and the present devices will detect and be installed.

You may also need if you use your old mouse and the new one when plugged in doesn't work try the program again to delete the old mouse USB drivers.