I recently bought a video capture device to download all my video CONTENT from my tv to my laptop....and I'm a little more than lost right now. I don't even know if I'm entering this query in the right category!
At this point I'm not sure if I'm not connecting the wires right--if the software I've installed isn't working--if my computer is too outdated to accept the device(even though it's an XP that I just bought last Nov)--or if I'm simply INCAPABLE of operating anything this TECHNICAL.
Please help me You might want to start by helping us help you...

We'd need more info on your video capture device...manufacturer and model number please...as well as detailed system specs on your computer...

Thank you...I'll do my best--but I'm one step away from being computer illiterate. I don't have the model number on hand, but it works via USB as far as I can tell. And at the other end it has a cord w/red white and yellow wires that I'm assuming connects to my tv, dvd player or vhs. It's a one-touch video grabber by geniatech, if that helps at all.
I've been to their website and sent an e-mail, but no one has answered me yet. The tech support number it gives is from China.
My computer is a laptop compaq presario XP. I'll try to answer any further questions I can.I went to Geniatech's website to see if I could familiarize myself eith their product...

No offense, but their site doesn't provide the user with any technical support information...this is really not good when it comes to support for the end user.

As far as I can tell, the connections are very straight-forward...

1) Connect the wires to your RECORDING device...i.e., DVD, VHS, Camcorder, etc., etc. The cables are color-coded and if you go to GeniaTech's site, there will be a picture showing you which inputs should go where on the recording device.

2) The other end has the USB which connects to your computer..and may have another cable which gets plugged into your sound card.

3) The only other advice I can GIVE you is to read their User Guide carefully...if it came with one.

4) It may have also come with software you need to install...as well as some add-on software you may need in order to get the device or the software to work properly...such as Adobe Reader and DirectX...again...refer to the User's manual for any information you may need.

I hope you get it to working properly...

Hopefully, someone may have the same product as you or are more familiar with this type of video capture device than I and can provide you with much more detail.

Good luck!Okay---I had a friend help me hook up the wires to my computer properly. Video & audio immediately began streaming through to my computer. Unfortunately, the picture is terribly distorted. Its flipping, dissected....just a mess. When I tried the device on my friend's laptop, the picture was crystal clear, but there was no audio!!! Please help me. Perhaps you ned the proper codecs to play your movies properly. I have always found that FFDSHOW is a great addition to the software required. You can get it here

http://www.afterdawn.com/software/video_software/codecs_and_filters/ffdshow.cfm

The guys there are also experts in video problems.