Solve : TouchPad functions lost?

1.	Solve : TouchPad functions lost?
Answer» I have suddenly lost the TouchPad / TrackPad functions on my Windows XP 3 Laptop, which is an Acer Aspire 5001 WLMI. The Mouse works OK, but the TouchPad does not move the cursor or produce a click. I have tried the TroubleShooter, which while it identifies the Pad --- Synaptics PS/2 Port --- treats it as another Mouse. In fact unlike the Mouse there is little relating to the Pad, no editing of settings, etc. despite it being an integral part of the PC (which the Mouse is not). I have looked at updating the Driver but Windows reports there is no later / better Driver available. I miss the TouchPad and hope someone can give me guidance on how I might get it back. clayto2Many laptops have a switch or function key combo to turn it on/off...My XP Laptop does not have that key, whereas my W8.1 Tablet does --- as I have found since your reply pointed it out. THANKS for that. The XP is still without use of the Pad. Devices (if I remember correctly) lists the Touchpad but reports that it is working correctly, though in fact it is not working at all! clayto2Travel to the manuf. site and DLoad and re-install the touchpad drivers and re-boot... Quote from: Clayto2 on July 19, 2015, 09:19:28 AM I have suddenly lost the TouchPad / TrackPad functions on my Windows XP 3 Laptop, which is an Acer Aspire 5001 WLMI. The Mouse works OK, but the TouchPad does not move the cursor or produce a click. I have tried the TroubleShooter, which while it identifies the Pad --- Synaptics PS/2 Port --- treats it as another Mouse. In fact unlike the Mouse there is little relating to the Pad, no editing of settings, etc. despite it being an integral part of the PC (which the Mouse is not). I have looked at updating the Driver but Windows reports there is no later / better Driver available. Would you have installed any software just before this occurred? I recently installed some bad software that also caused my touchpad to fail (INTERMITTENTLY). I also tried to download (was nothing available) and tried to use a backup of my touchpad driver, but XP couldn't "find" anything adequate to reinstall either. It recognized my touchpad in the same minimal manner. I (manually) uninstalled the bad program and used LAST Known Good Config from the Win Advanced Startup menu, which fixed my touchpad problem. Quote from: Clayto2 The XP is still without use of the Pad. Devices (if I remember correctly) lists the Touchpad but reports that it is working correctly, though in fact it is not working at all! That is typical, anything that is malfunctioning I have only seen it continue to report that the device is working correctly. So much for XP auto assessment. As for if you really do have to reinstall the touchpad driver, that seemed it was going to be a very difficult process and I can't help you there. I wonder if you could have had a hardware failure in the touchpad. Try searching for any kind of testing or diagnostic tools, if they exist. According to an Acer aspire MANUAL I found, the combination of Fn+F7, "Turns the internal touchpad on and off.". Definitely worth a shot to see if you might have pressed that by accident. Quote That is typical, anything that is malfunctioning I have only seen it continue to report that the device is working correctly. So much for XP auto assessment. Yes. Really it is showing the status of the Driver software, and not the device, so it is often misleading. If you boot a PC without a keyboard a keyboard will still SHOW up in device manager, for example, and claim it is "working properly". Quote from: BC_Programmer on August 02, 2015, 11:13:30 PM Yes. Really it is showing the status of the Driver software, and not the device, so it is often misleading. If you boot a PC without a keyboard a keyboard will still show up in device manager, for example, and claim it is "working properly". This makes perfect sense, and in fact I was wondering if it could be a driver focused assessment while I was typing that comment! It would be a lot more complicated for XP to do some kind of overall assessment of a device's status, than just a driver status. That's probably why I suspected so.

Answer»

I have suddenly lost the TouchPad / TrackPad functions on my Windows XP 3 Laptop, which is an Acer Aspire 5001 WLMI.

The Mouse works OK, but the TouchPad does not move the cursor or produce a click. I have tried the TroubleShooter, which while it identifies the Pad --- Synaptics PS/2 Port --- treats it as another Mouse. In fact unlike the Mouse there is little relating to the Pad, no editing of settings, etc. despite it being an integral part of the PC (which the Mouse is not). I have looked at updating the Driver but Windows reports there is no later / better Driver available.

I miss the TouchPad and hope someone can give me guidance on how I might get it back.

clayto2Many laptops have a switch or function key combo to turn it on/off...My XP Laptop does not have that key, whereas my W8.1 Tablet does --- as I have found since your reply pointed it out. THANKS for that.

The XP is still without use of the Pad. Devices (if I remember correctly) lists the Touchpad but reports that it is working correctly, though in fact it is not working at all!

clayto2Travel to the manuf. site and DLoad and re-install the touchpad drivers and re-boot... Quote from: Clayto2 on July 19, 2015, 09:19:28 AM

I have suddenly lost the TouchPad / TrackPad functions on my Windows XP 3 Laptop, which is an Acer Aspire 5001 WLMI.

The Mouse works OK, but the TouchPad does not move the cursor or produce a click. I have tried the TroubleShooter, which while it identifies the Pad --- Synaptics PS/2 Port --- treats it as another Mouse. In fact unlike the Mouse there is little relating to the Pad, no editing of settings, etc. despite it being an integral part of the PC (which the Mouse is not). I have looked at updating the Driver but Windows reports there is no later / better Driver available.

Would you have installed any software just before this occurred? I recently installed some bad software that also caused my touchpad to fail (INTERMITTENTLY). I also tried to download (was nothing available) and tried to use a backup of my touchpad driver, but XP couldn't "find" anything adequate to reinstall either. It recognized my touchpad in the same minimal manner.

I (manually) uninstalled the bad program and used LAST Known Good Config from the Win Advanced Startup menu, which fixed my touchpad problem.

Quote from: Clayto2

The XP is still without use of the Pad. Devices (if I remember correctly) lists the Touchpad but reports that it is working correctly, though in fact it is not working at all!

That is typical, anything that is malfunctioning I have only seen it continue to report that the device is working correctly. So much for XP auto assessment.

As for if you really do have to reinstall the touchpad driver, that seemed it was going to be a very difficult process and I can't help you there.

I wonder if you could have had a hardware failure in the touchpad. Try searching for any kind of testing or diagnostic tools, if they exist.
According to an Acer aspire MANUAL I found, the combination of Fn+F7, "Turns the internal touchpad on and off.". Definitely worth a shot to see if you might have pressed that by accident.

Quote

That is typical, anything that is malfunctioning I have only seen it continue to report that the device is working correctly. So much for XP auto assessment.

Yes. Really it is showing the status of the Driver software, and not the device, so it is often misleading. If you boot a PC without a keyboard a keyboard will still SHOW up in device manager, for example, and claim it is "working properly".
Quote from: BC_Programmer on August 02, 2015, 11:13:30 PM

Yes. Really it is showing the status of the Driver software, and not the device, so it is often misleading. If you boot a PC without a keyboard a keyboard will still show up in device manager, for example, and claim it is "working properly".

This makes perfect sense, and in fact I was wondering if it could be a driver focused assessment while I was typing that comment! It would be a lot more complicated for XP to do some kind of overall assessment of a device's status, than just a driver status. That's probably why I suspected so.

Solve : TouchPad functions lost?

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