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Answer» I consistently get a blue STOP 0x000000c5 error when I access the screensaver window to try to make changes. Any help on this?Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is DONE, go to EDIT - Select All
Go to FILE - SAVE Selected ITEMS, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply==================================================
Dump File : Mini121910-05.dmp
Crash Time : 12/19/2010 4:27:13 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x100000c5
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8054bf87
Caused By Driver : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+2295
File Description : Hid Class Library
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121910-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini121910-04.dmp
Crash Time : 12/19/2010 3:49:50 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf009300
Parameter 3 : 0xec46a0dc
Parameter 4 : 0x00000000
Caused By Driver : dxg.sys
Caused By Address : dxg.sys+9300
File Description : DirectX Graphics Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2105)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121910-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini121910-03.dmp
Crash Time : 12/19/2010 3:19:03 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x82d511d8
Parameter 3 : 0x82d51210
Parameter 4 : 0x1a070006
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+2a40
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6046 (xpsp_sp3_gdr.101026-1628)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121910-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini121910-02.dmp
Crash Time : 12/19/2010 3:15:40 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000002
Parameter 2 : 0x827b1020
Parameter 3 : 0x827b1000
Parameter 4 : 0x82ca56c0
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+2e0d3
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121910-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini121910-01.dmp
Crash Time : 12/19/2010 3:11:14 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x92f250c2
Parameter 2 : 0x00000001
Parameter 3 : 0x8050041f
Parameter 4 : 0x00000000
Caused By Driver : HPZid412.sys
Caused By Address : HPZid412.sys+ab5d
File Description : IEEE-1284.4-1999 Driver (Windows 2000)
Product Name : HP Dot4 Windows 2000
Company : HP
File Version : 10, 1, 0, 3
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121910-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini121410-01.dmp
Crash Time : 12/14/2010 5:36:31 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xeb4b83c4
Parameter 3 : 0xeb4b80c0
Parameter 4 : 0x8056d891
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini103010-01.dmp
Crash Time : 10/30/2010 2:12:17 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0xffffffff
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x80502207
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2b207
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini103010-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini102410-01.dmp
Crash Time : 10/24/2010 11:01:23 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8058f7af
Parameter 3 : 0xece66bf8
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+b87af
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini102410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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Dump File : Mini090910-01.dmp
Crash Time : 9/9/2010 5:20:28 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x0000000c
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0x804e35f9
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+849
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini090910-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
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After the 1st couple of dumps I checked Microsoft for updates and updated the HP and graphics drivers, but that did not solve my problem. My system seems to run fine unless I open the screensaver wndow; then it crashes.Multiple and varied bsod's generally point to a hardware issue. Could be ram, mobo, power supply, maybe even something else. First thing you want to do is download memtest, burin the .iso to cd and run it: http://www.memtest.org/I ran the memtest; 100% passed, no errors.Do you have accessed to your web browsers or cannot open(ex.IE8) or microsoft stops/errors when trying to access the web?
I recently had this error only on opening IE8 and was able to solve it by removing certain add-ons... Just a thought.No IE problems; only in the screensaver window; my pc crashes before I can make any changes. I'm on the pc now; it works fine as long as I stay away from that window.
Quote from: waltzcar on December 19, 2010, 08:45:48 PM No IE problems; only in the screensaver window; my pc crashes before I can make any changes. I'm on the pc now; it works fine as long as I stay away from that window.
Well, if it only happens when you use the screensaver.............I need to increase the time before my screensaver kicks in, but every time I open that window my pc crashes.How about just not using a screensaver?
Quote from: waltzcar on December 20, 2010, 03:33:21 PMI need to increase the time before my screensaver kicks in, but every time I open that window my pc crashes.
Make the changes in safe mode...save and exit.
PS These are addon screensavers...correct ? ?
You never mentioned if you had any eye-candy apps such as WindowBlinds installed...I have solved the problem; I noticed that I did not have this issue with my daughter's account, so I created a new account for myself and deleted the old one. Maybe it was some sort of corrupted file?
QuoteMaybe it was some sort of corrupted file?
You FOUND it... Although you never mentioned any accounts. Recreating or removing the account will most likely get rid of any corrupted file in your case similarly to my previous STOP error on my IE browser unable to open or accessed by removing a certain Toolbar from control panel. Good job! And instead of SCREEN savers, you are much better off just SETTING the hd and display to power down after a defined period of inactivity.
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