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Solve : Outlook locks up when opening an email? |
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Answer» I have done the following; Virus scan, Online virus scan, repair outlook from the help menu, uninstalled office and reinstallled. I have moved the PST file to another computer and it works FINE, I can use the preview pane and the auto preview but as soon as I click on the email to OPEN it I get an hour glass and outlook is locked up. If I go to file open in outlook it locks up as well.Do you have any third-party software....like mailwasher or norton.....which may detect trojans/etc....The only thing I use is Computer Associates EZ Anti-virus The only thing I use is Computer Associates EZ Anti-virus Try an on-line scan from Trend Micro's Housecall, Panda or Symantec. I have used all three at one TIME and finally found two virus affected emails. I havn't run chkdsk, I can copy the file over to another PC and it work fine. The PST file seems to be fine. I opened an archieved file and the same thing happenedNo compression and I used Housecall for a full scan.Events log/firewall logs checked!This PC is running W98SE, is there an event viewer? No software firewall running because this PC is running behind a series of routers.http://support.microsoft.com/kb/291387Not sure if I am missing something on the Microsoft link. It APPEARS to take me to info regarding Outlook Express not Outlook.http://support.microsoft.com/?kbid=195795 |
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