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Solve : Old files still there, just can't get to em.?

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My computer is a Presario, about 5 years old, supposedly 100 GB hard drive, I have 2 GB ram, Windows XP Home edition, service PACK 3 installed,

A couple days ago, an Avira alert came up while online, as usual, it defaulted to the ‘deny access’ option, which I did. Another alert came up immediately after that with the same option, which I clicked. I do not recall if I closed my browser at that point, or if it closed itself, but after that happened, I had no icons (except for ‘trash bin’, ‘MS Exporer’, and ‘Firefox’, on my desktop. And going into my files from ‘My Computer’, the only folder listed on the hard drive was ‘programs’, and in that folder the only file listed was an old, disabled ‘Zone Alarm’ file.

My hard drive still shows that about 28 GB are used, and 58 GB are free when checking properties. When I use the XP search FUNCTION, it will find the folders and files, but they will appear dimmed, and when right clicking them to explore, explorer will open that folder and show it empty. So I am unable to access any existing files on my computer. Also, on my start menu, the ‘All Files’ option show completely empty, except for a couple programs that were downloaded after this occurred.

I can get online, Firefox, I.E., Thunderbird, Word, and Wordpad are accessible and functioning. I did download ‘Iobit Security 360’ from C-Net.  It did install and run, and found some threats, but the problem still exists. Any new programs downloaded are accessible, but none of my old ones are. I also downloaded ‘Ad-Aware’, but it would not install as it said it could not access ‘Visual C++ Runtime 9 Service Pack 1’.

Since this happened, I have only run in 'Safemode with networking'.

Also, I can not open ‘Avira’ to get updates, but it will scan the hard drive when told do do so through the right click menu on my hard drive. And as I watch the scan, it does go through all the old files on the drive.

It appears from reading your ‘Virus and Spyware section Guidelines’, I needed to start at ‘Step 1: Add or Remove Programs’.

In ‘Control Panel’ I found ‘Anti virus 2010’, this is the only program in control panel whose name came close to some of those listed in your list of suspicious programs.

When uninstall is attempted, a ‘Run Installation Program’ box appears and states “..An error occurred while trying to remove Antivirus 2010. You do not have access to \\globalroot\systemroot\system 32\userinit exe. You can specify the new uninstall program below..”, which gives a browse window to pick a program, but since I can’t access any programs, it will only browse the programs I have downloaded in the last couple days.

The next step is ‘Step 2: House Cleaning’, but I thought I better wait on advice first.


Quote

What is Antivirus 2010? -PCWorld.
By Lincoln Spector, PCWorld    Sep 3, 2009 7:58 AM

Antivirus 2010 will not protect you from malware. In fact, it is malware. It's a rogue program, pretending to protect you from infections while infecting your computer....
http://www.pcworld.com/article/171216/what_is_antivirus_2010.html
Quote from: Geek-9pm on April 16, 2011, 06:56:52 PM


Kinda figured that.Yes..   
In the next scenario, a free offer to try
Antivirus 2010 remover tool
.. money back if ita dona worka.     

Ita dona work and you dona get your money..
and in the next senario....   

Quote from: Geek-9pm on April 16, 2011, 08:33:27 PM
Yes..   
In the next scenario, a free offer to try
Antivirus 2010 remover tool
.. money back if ita dona worka.     

Ita dona work and you dona get your money..
and in the next senario....   

Thanks Geek, at least you took the time to provide some 'slap stick' in lieu of, or lack of, any useful advise.

I was impressed enough to even check out your blog, in case there might be some useful advice there.....there was:

"...We have been getting a lot of Span and this puts a burden on the webmaster. Me...".

I hadn't realized that there was a lot of 'span' out there.

There was another interesting piece, but I do need clarification:

"..Although you may not ti k so, internet criminals can  do HARM..".

Is 'ti k' a blogger term for 'think'?

Anyway, good stuff, and I'll be sure to add another 'thank you' to your list.  I can certainly see why your level of professionalism is valued here. And if you could post an emoticon of some Keystone Cops in your next reply, it would be greatly appreciated.

Quote
an Avira alert came up while online, as usual, it defaulted to the ‘deny access’ option, which I did.

This jumps out at me as the cause of lack of access...
I don't run Avira so i would check the Help files and Tutorials to find where the access CONTROLS are.

Have a Look... Quote from: kerk on April 17, 2011, 05:57:57 AM
Thanks Geek, at least you took the time to provide some 'slap stick' in lieu of, or lack of, any useful advise.

Ol' Geek alleges that he can't type very well, or has dyslexia, or something like that, so when he posts on here he uses a microphone and a speech-to-text program (he says). Whatever, his posts frequently give rise to bafflement of varying degrees. He does not appear to apply any proof reading before hitting the "post" button. Possibly this is allied to a reading difficulty or maybe it would be too laborious to verbally correct the things his computer doesn't hear properly. At any rate, he does give good advice from time to time. He is a frequent poster on here, and he is pretty well regarded - he is a good natured soul and seldom posts anything cruel or cutting, so although I understand your reaction, maybe turning down the sarcasm dial a bit might be in order? Of course, you are perfectly free to disregard the previous suggestion, since I am hardly the best example to follow, but then I have been here a bit longer than you have.
Quote from: patio on April 17, 2011, 06:05:26 AM
This jumps out at me as the cause of lack of access...
I don't run Avira so i would check the Help files and Tutorials to find where the access controls are.

Have a Look...

Whew! Thanks Patio, that kinda got my head spinning. I guess I'll put that on the back burner for now, although it may very well move to the front burner in a couple days.START DICTATION.
Thank you very much Mr. Salmon Trout.
Begin rant.
To the OP.
Sometimes I use the speech recognition when I want to say something that takes more than a few lines.
Not to get to the point, here are some useful information about what to do when your Windows operating system has been terribly compromised. The short answer is: use a Linux live CD to fix Windows.
Now the details. Of course, Linux does not fix Windows. However, a Linux live CD can easily read Windows partitions and copy files to another media such as a USB drive or even a DVD RW.
Once you have a suitable backup of the essential data and settings that you need, do a full installation of your Windows operating system. Including the process of completely wiping out the drive you're going to use as the system drive.
So there, now I have included some useful information. In many cases what I have described is the best, and possibly, the only choice.
End of rant.
Mistakes above are the from the near deaf computer.
MICROPHONE OFF

Boy....it's certainly getting touchy in here now....

Calm down.

Since you've discovered you somehow got infected, my suggestion would be to finish running through the guide and post the appropriate logs in the Spyware and Viruses forum. I'd echo Patio's advice to check the appropriate "access controls" but chances are your access is being denied by the AV 2010 thing you somehow acquired.

Naturally you can ignore Geek-9pm's visions of a universe where a Linux live CD can disinfect a Windows installation easily.
Quote from: BC_Programmer on April 18, 2011, 06:46:53 AM
Since you've discovered you somehow got infected, my suggestion would be to finish running through the guide and post the appropriate logs in the Spyware and Viruses forum. I'd echo Patio's advice to check the appropriate "access controls" but chances are your access is being denied by the AV 2010 thing you somehow acquired.

Naturally you can ignore Geek-9pm's visions of a universe where a Linux live CD can disinfect a Windows installation easily.

Will do, BC. Along with the logs, should I repost my OP from this thread, over there? Quote from: kerk on April 18, 2011, 12:17:20 PM
Will do, BC. Along with the logs, should I repost my OP from this thread, over there?

I'd say so, it might provide them with some info on your current "state of affairs" (what works and what doesn't, etc).



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