Hi folks,

I recently had a computer failure due to having 59 Trojans invading my computer even though I had a virus protection service in place.  I reinstalled the total operating system . I then had my internet provide set up my e mail accounts on Office Outlook taking remote control of my computer. This program had worked in the past without any problem. 

After, I noticed that I was receiving multiple COPIES of the same e mails.  This continued about four or five times during the day, that I finally called Earthlink tech support.  They took control by remote of my computer to check the settings and then went to my web mail.  They did not see any duplicates in the web mail, they stated that some of my mail might be corrupted and so they made a few separate folders to ISOLATE them.  They then sent a test message and asked if  I  received any duplicates.  I said no, not now this happens after a few hours.  They said that they fixed my problem.  After a while I  continued to received more duplicates.  I called again, their statement was that these duplicates did not appear in my web mail and therefore it was not their problem but with my outlook program.  They suggested that I GO to Microsoft to find a solution. 

I spent hours searching for a solution to this problem without any resolution on the Microsoft website.  I tried reinstalling this program and repairing it on the add/remove programs.  This did not work, then I reinstalling using the CD that I had, and this too failed.  I tried deleting my e mails in web mail but this did not help either.


I have a HP Compaq 6735B notebook computer XP Professional Service pack 3, processor is x86 family 17 model 3 stepping 1 authentic AMD Hewlett-Packard 68GTT Ver. F.10, 7/31/2009.

I would certainly appreciate if any one has an idea what I can do?  This is driving me crazy.  I hope I am giving all the information necessary to find a solution.  This is my FIRST time ever posting to a forum, your website was given to me by someone who uses your site.  Thanking you all for reading and perhaps offering any suggestions to how I can fix this problem.  First off, go to the regsitry, regedit32

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate, and then click the following registry entry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\POP3Svc\Parameters\CheckPop3Tail
Note If the CheckPop3Tail registry value is not present, create it. To do so: a. Locate, and then click the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\POP3Svc\Parameters
b. On the Edit menu, point to New, and then click DWORD Value.
c. Type CheckPop3Tail, and then press ENTER.

4. On the Edit menu, click Modify.
5. In the Value data box, type 1, and then click OK.
6. Quit Registry Editor.

If that doesnt work, just delete the users mail box and recreate it. These are both known issues with microsoftWow!  I tried first to go to registry keys but had a time finding them.  So, I took you second solution to delete all my e mail addresses and then recreate them and  PERFETTO... It worked.  I did not respond this morning, because I was still not sure it the problem was fixed because the additional e mails usually appear again after a few hours.  However, you solution to my problem was clear precise and right on the mark!  Why I would like to know is why my internet provider so called tech support had not idea what was wrong, even there second level PERSON!  But you solved this problem that has been plaguing me for over 17 days!  bravo bravo bravo.. Thank you so much for your help.  My son, says that you folks are the best, and I must agree with him on this.

Grazie mille per tutto.. Thanks a lot.........what more can I say!  And also thank you for your speedy reply!  All the best to you! 

Lupo_Arancione