Love this website by the way but I cudnt find an answer anywhere and I need help with this one.

My boss has tried to send 413 large photos attached to an email in outlook express and her computer has given up, outlook exp won't open now without freezing everything. I tried disconnecting her from the network so that it wouldnt try to send the email in the hope that would stop it freezing so i could just delete it but that didn't work, as I say as soon as I open outlook express it just stops.

Any ideas what I can do to get rid of this email?Run in safe mode ! open outlook delete that way..

To enter safe mode hit F8 when the computer starts up ! I just did what you said and now I can't log back into her account! It says her password is wrong (its not) and when I log in on another profile hers doesnt SHOW up on the users/accounts bit!!!!!! I cannot just have deleted my bosses account on her computer! Need even more help now!!!!That's not because you entered safe mode (safe mode does not just delete email accounts )......

What exactly did you do - When you say it wont open, what is the error MESSAGE !

TELL me STEP by step what you did in safemode !!! lol OK I'm not sure what happened there with the whole account deleting thing but I got it back ok

I've managed to fix the problem now by just deleting the outbox! woohoo

Thanks for your help Spero-T not a problem Kells.....

Come back anytime