About a half-year ago, I bought a laptop from dell.   A few weeks back, it stopped working.  I wasn't overly worried, as I hadn't done anything to cause the malfunction and the computer was still under warranty.  I PICKED up the phone and called tech support with hopes that the problem could be solved over the phone.  Even if it couldn't, I thought, I could just send it in and get it repaired since it was, as I said, under warranty.  I was very wrong.  For that first talk with customer service, I waited on HOLD for forty-five minutes.  Once someone finnially got on the phone with me, the first thing he did was ask for the various numbers on the bottom of my laptop.  I proceded to give these numbers to him.  He then ask for my name which I gave him.  What he said next puzzled me.  He informed me that the computer was not registered to my name and that because of this he could not help me.   This was puzzling, especially because I had purchased the PC online, directly from dell.  He then TRANSFERRED me to customer service, telling me that they could solve all my problems.   After another round of waiting on hold for more than half an hour, the voice of a customer service rep started the conversation much like the last one had; by asking me for the service tag.  After giving her all of the same information i had given the other guy, she told me exactly what he had.  The laptop was not in their database under my name and that she could not help me.  I asked her what I could do about my unfortunate situation and she responded by telling me that, alas,  she could not help me, but  would transfer me to the person who could.   This confused me, as tech support had said that costomer service would be able to help.  Anyway, back to my story.  I only waited on hold for ten minutes this time.   A voice then came on, welcoming me to the "returns and exchanges" dept.   I was unsure of how this department could help me at all.  I turned out to correct, as it turns out, I had been transferred to returns and exchanges by accident.  After a bit of confusion I was transferred back to customer service.  The new voice was much like all the others.  He couldn't speak or understand english(this was getting frustrating), and also like the others, he told me that the laptop I had bought did not belong to me and that he couldnt help me out.  However, he did mention somthing that the others hadn't.  He said that there was a way I could re-register the computer to me online.  He gave me directions to this:
https://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer?c=us&cs=19&l=en&s=dhs
Upon seeing it, I was very happy, indeed, as it looked like the solution to my problem.  It didn't work, though, returning some kind of error every time I tried it.  I was so dismayed that I didnt even try the phone again.  I figured I would change my angle of attack, trying the "live tech chat" instead.  No luck.  It just sits there for a couple minutes with my request on the screen then goes to the "this page could not be displayed" error.  Figuring that it was some kind of problem on my END, i tried it from a friend's comp, only to get the same results.  

Please help me.   I have run out of IDEAS to try.    All I want to do is get my computer fixed, thats all...  If anyone has a suggestion, dont hesitate to tell me.Oh yeah.. just post once and you don't have to change the subject line to get your point across.Sorry, this second thread was purly accidental, if there is a moderador watching, could you delete this?That would be forum administration... Don't worry about it... They'll catch on...  

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