1.

Solve : Mouse not responding properly / Browser?

Answer»

Hello. I'm new here.

My computer is not responding properly to mouse clicks/the cursor, and my Netscape browser will not open. More details below.

I have two PROBLEMS which might be related. Both problems started about the same time, a couple of days ago.

(1a.) MOUSE / CURSOR / SELECTION PROBLEM

I'm not sure if this first problem is related to the browser issue mentioned below - My computer is not responding properly to mouse clicks, not consistently.

Whether I'm trying to open an application or selecting a tool in software (like the paint brush in photoshop), it acts weird.

If I click on something one time, my computer will act as though I did a "double click" (e.g., it will then open something that I didn't want it to open, or it will switch the tool I'm using to its alternate mode - it will do all of those "double click" behaviors when I have clicked only one time).

(1b.) OPENING MORE THAN ONE WINDOW

Another aspect of the problem I'm encountering - when I click on something to get it to open, rather than opening only ONE window (say a browser window), THREE windows open.

(2.) BROWSER WON'T OPEN

I usually use Netscape (version 7) as my primary broswer, and that is the browser that is configured to get and send e-mail via my internet service PROVIDER.

In the meantime, I am using Mozilla Fire Fox as my browser. I don't even see a way to get/send e-mail from my Mozilla Firefox browser.

Even if I can use Fire Fox for e-mail (and I also use web based e-mail services such as "hot mail"), I'd still like to be able to access my internet service provider's  e-mail account (which I access via my Netscape browser), since I have some old information in there I'd like to keep and to read from time to time.

However, in the past few days, since I've tried to open Netscape, Netscape won't open!

I've tried opening NS (Netscape) by...

     - clicking on the small Netscape logo on the task bar;

     - double clicking on the NS icon on the desktop (which is what I normally do);

     - RIGHT clicking on either logo and selecting "Open" from the resulting pop up menus;

     - going through the "Start" Menu thingy on the lower left on the task bar and selecting "Netscape" from the list;

~ And none of that works!

Not only can I not get e-mail at that one account if I cannot open Netscape, but Netscape is the browser where I have most of my passwords stored in memory.

I recall that when I was on the web the other day, something downloaded something automatically - I got a dialog box telling me to disable Netscape's "quick launch" feature before re-starting NS. I don't remember what that was about, I just clicked the box to close it.

I have since gone in and disabled the Netscape Quick Launcher and then tried opening NS, but NS still didn't open; perhaps I have to re-boot?

The odd thing is, I don't think that dialog box was for Netscape; I think it was for Mozilla Fire Fox (or something), and it was telling me to mess around with Netscape.
----------------------
I hope all this bizarre behavior isn't a sign that my computer is about to die or something. My computer is from Gateway, it uses Windows ME for its Operating System, and it's about five years old or so.

Do any of you know why my computer would refuse to open Net scape, and why it is not responding to mouse clicks properly???

Any help would be appreciated! What movse is this........seem you have a number problems.


Take them step by step.........do you have norton/firewall software.........list what you have got! Quote

What movse is this........seem you have a number problems.
Take them step by step.........do you have norton/firewall software.........list what you have got!
I wasn't sure what you meant by this, "What movse is this" -?

If you're asking what kind of mouse I use - it's an optical mouse, not an old fashioned track and ball variety. It says on the top of it, "Micro innovations."  I've used this mouse for about a year now with no problems.

Well, I have something called Norton ANTI-Virus on my computer, but I haven't used it in a billion years.

Also, these problems I've had with 'single clicking on an item acting as though I've double clicked' has only been happening over the past couple of days, and I've had the Norton Anti-Virus thingy on my computer for a few years now, so I don't think that would be it.

I've had something on my computer for a couple of years now called "Ad Aware," but my problems began a couple of days ago.

Another aspect of the problem I'm encountering - when I click on something to get it to open, rather than opening only ONE window (say a browser window), THREE windows open.gromster2...
Quote
Well, I have something called Norton Anti-Virus on my computer, but I haven't used it in a billion years.


It might be prudent to check and see if your norton is still even current as far as updates and subscription.
BTW which Norton is it ?
If it is still functional ...please run a complete scan now in the safe mode and let us know the result .


let us know

dl65  When I click on the Norton AntiVirus icon to run the software, it keeps giving me error messages, etc., (e.g. "Nmain has caused an errorr in NMAIN.EXE. Nmain will now close. If you continue to experience problems, try restarting your computer.")

The box that OPENS when the Norton AntiVirus icon is clicked says... "Norton AntiVirus 2000"

One dialog box says (under a tab reading "version"), "Norton AntiVirus File Version 4.7.0.22"

For all means and purposes, I don't really have any kind of safety / firewall protection on my computer, so I don't think my problem is due to any interference from such software or features. Quote
I wasn't sure what you meant by this, "What movse is this" -?


A movse is an Olde English term for mouse so you are both talking about the same thing.

You should do several things. Start by uninstalling that Norton product, It's no good to you now and we can eliminate another variable. Do the scans for Spyware/Adware/Virus as repeatedly mentioned throughout this forum. Do all MS Windows updates. Then let us know what is happening.Download, install & update AVG before you remove the Norton virus.
Try a ps2 mouse.Brief update.

When I started up my computer today and connected to the web, Netscape actually opened (on its own, as it is supposed to do). However, one of the menu bar things has disappeared, the one reading "File," "Edit," "View," "Bookmarks" etc., nor is the e-mail icon thingy that is normally on the lower left showing up either (so I still cannot check e-mail).

Anyway, I downloaded AVG Anti- Virus, and it said that I have something in C:\Windows called
I-worm / Sobig.C, and the file name is mscvb32.exe

When I later went looking for that file (I think I had started my computer again shortly before this), AVG automatically came on and asked me if I wanted to delete the "mscvb32.exe" file or place it in the vault. I chose to delete it.

I then opened Netscape, but the one menu bar and the e-mail icon thing are still not showing up.

An online friend of mine also advised me to download a free spyware deal, so I plan on doing that as well.Ad Aware
Spybot Search and Destroy
Trend Online Virus Scanner

In that order

Also go to Control Panel/System/Hardware/Device Manager...double click on mouse and check there to see if all your settings are correct.

patio.


Discussion

No Comment Found

Related InterviewSolutions