Hello

I have a Win 7 PC and Windows is unable to see my CD/DVD drive (please see attached).

The only application I have recently installed is an Adobe video editor.

What causes the drive to disappear in the way, please, and how do I get it back?

Thanks!

High1

[recovering disk space, attachment deleted by admin]Here are some things you can try - one of them will probably work:

1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or…

2. Delete Upper & Lower Filters
http://support.microsoft.com/kb/982116
Restart computer.
or…

3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept REGISTRY merge.
Restart computer.
or…

4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.Hello Allan

Thanks for your reply.

I have TRIED your solutions (1) and (4).

It LOOKS like it might be a driver issue (screenshot), but Windows tells me that I have the latest drivers.

I will try your other solutions.

Thanks again.

High1

[recovering disk space, attachment deleted by admin]Optical drives don't require 3rd party drivers.The cdgone file seems to have resolved the problem, Allan.

Many thanks for your help.

High1You're very WELCOME - happy to be able to help.