my friend purchased a toshiba laptop 13 months ago,it has now failed one MONTH outside its WARRANTY,she took it to pc world from where it was purchased they inspected it and determined that the motherboard was u/s and the cost of REPAIR would be over £200.my question is surely toshiba should take some responsibilty for the cost after all motherboardsshould last a lot longer than 13 months what do the readers think.
 
If they did take responsibility then warrantys would be 2yrs and not 1yr.

It is what it is.

Maybe your friend should of considered 'extended warrenty'  I see that corkball is using UK pounds as his or her local currency. In the European Union, (including Britain), even after the manufacturer's warranty has run out, you are still protected by EU statutory rights which can run for up to 6 years after purchase.  For example if a fault developed in the warranty period or was there from new but which only showed itself after the warranty expired. Best to go to your local Trading Standards dept and/or check out the government Consumer Direct site.


This is a good British magazine, especially for beginners. It has a consumer rights SECTION, which is the page i've pasted to.

http://www.computeractive.co.uk/consumer-rightsIn addition to possible options available beyond the manufacturer's warranty. There is often an "extended" warranty provided when the purchase was made via a credit card. You might want to look into that possibility--it usually doubles the mfg. warranty up to 3 years. For this reason i always make my substantial purchases using a credit card. I have exercised the option and never had a problem. Beats paying for an extended warranty.
truenorth