Solve : Malware/Spyware Problems?

1.	Solve : Malware/Spyware Problems?
Answer» Hi, Firstly, I hope CREATING a new topic was the correct thing to do as I couldn't see a topic that looked like I should post it there. I followed all the instructions and here are the logs and things Things I wasn't sure of in Add/Remove ATKOSD2 Favorit getPlus®_ocx MSXML 4.0 SP2 (KB936181) MSXML 4.0 Sp2 (KB954430) P4P I also notice that there seem to be an awful lot of processes running in task manager which is lucky in a way because a search for one of them led me here. This is the list of processes I am UNSURE of MOM.EXE ctfmon.exe WDC.exe SynTPEnh.exe KBFiltr.exe HiYo.exe Acrotray.exe ATKOSD.exe ACEngSvr.exe FNPLicensingService.exe ACMON.exe ACU.exe ASScrPro.exe HControl.exe DMedia.exe avgtray.exe PDVDServ.exe wcourier.exe CCC.exe WLLoginProxy.exe And another one which is strange is SVCHOST.exe At the time of posting there are 4 copies running that say SYSTEM, 2 copies that say NETWORK SERVICE and 1 copy that says LOCAL SERVICE I don't think I have missed anything but will obviously post anything else you need. Many thanks for any assistance you can offer [attachment deleted by admin]SORRY for the long wait. We are VERY backed-up right now! You had a couple of SMALL infections, but nothing to worry about. You should uninstall Wanadoo, however. If you STILL require assistance, please post new logs and we'll see what we can do.Quote from: CBMatt on January 04, 2009, 03:23:53 PM Sorry for the long wait. We are VERY backed-up right now! You had a couple of small infections, but nothing to worry about. You should uninstall Wanadoo, however. If you still require assistance, please post new logs and we'll see what we can do. Hi Matt, Thanks for the reply, no worries on the timescale as it's not exactly the best time of year for such things is it. I am wary of uninstalling Wanadoo as this was the only way I could get my laptop to connect to the wireless box. I am happy to do it if you can advise a way of doing it without losing my wireless connection as I would then be totally helpless without a connection to come back on here for further instructions. Many thanks RalphGood thing you didn't listen to me! Heh. I'm sorry, but I made a small error in my previous post. I meant that you should uninstall the Wanadoo Toolbar, not Wanadoo itself. The toolbar isn't necessarily malicious, but it can be a pain for some people and I think you're better off without it. Of course, it's your decision entirely.

Answer»

Hi,

Firstly, I hope CREATING a new topic was the correct thing to do as I couldn't see a topic that looked like I should post it there.

I followed all the instructions and here are the logs and things

Things I wasn't sure of in Add/Remove

ATKOSD2
Favorit
getPlus®_ocx
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 Sp2 (KB954430)
P4P

I also notice that there seem to be an awful lot of processes running in task manager which is lucky in a way because a search for one of them led me here.

This is the list of processes I am UNSURE of

MOM.EXE
ctfmon.exe
WDC.exe
SynTPEnh.exe
KBFiltr.exe
HiYo.exe
Acrotray.exe
ATKOSD.exe
ACEngSvr.exe
FNPLicensingService.exe
ACMON.exe
ACU.exe
ASScrPro.exe
HControl.exe
DMedia.exe
avgtray.exe
PDVDServ.exe
wcourier.exe
CCC.exe
WLLoginProxy.exe

And another one which is strange is
SVCHOST.exe
At the time of posting there are 4 copies running that say SYSTEM, 2 copies that say NETWORK SERVICE and 1 copy that says LOCAL SERVICE

I don't think I have missed anything but will obviously post anything else you need.

Many thanks for any assistance you can offer

[attachment deleted by admin]SORRY for the long wait. We are VERY backed-up right now! You had a couple of SMALL infections, but nothing to worry about. You should uninstall Wanadoo, however. If you STILL require assistance, please post new logs and we'll see what we can do.Quote from: CBMatt on January 04, 2009, 03:23:53 PM

Sorry for the long wait. We are VERY backed-up right now! You had a couple of small infections, but nothing to worry about. You should uninstall Wanadoo, however. If you still require assistance, please post new logs and we'll see what we can do.

Hi Matt,

Thanks for the reply, no worries on the timescale as it's not exactly the best time of year for such things is it. I am wary of uninstalling Wanadoo as this was the only way I could get my laptop to connect to the wireless box. I am happy to do it if you can advise a way of doing it without losing my wireless connection as I would then be totally helpless without a connection to come back on here for further instructions.

Many thanks
RalphGood thing you didn't listen to me! Heh. I'm sorry, but I made a small error in my previous post. I meant that you should uninstall the Wanadoo Toolbar, not Wanadoo itself. The toolbar isn't necessarily malicious, but it can be a pain for some people and I think you're better off without it. Of course, it's your decision entirely.

Solve : Malware/Spyware Problems?

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