Hello, I have purchased a 1tb M.2 SSD. I expected it to work as i plugged it in but nothing.

I have tried removing all other disks and still did not get it to detect, it won't detect within windows, or bios. I did remove all drives and try the windows 10 installer, nothing there.

I did a BIOS update and i did not get anything, not sure what settings to play around with in BIOS but i did a bit, nothing.

The m.2 drive glows red so i'm assuming it's getting POWER.

The M.2 drive is a crucial MX500 drive, the software didn't detect it either. shown: https://i.imgur.com/cWGUdsY.png

Do not be shy to try and give troubleshooting tips, i'm willing to try everything.in my BIOS (american megatrends, gigabyte mobo) I go into > Peripherals > NVMe Configuration and see it there.
then in > BIOS > Boot Options I set the m.2 as the first boot device.
but if your BIOS can't even see the device then that would suggest a BIOS update needed, and from the sounds of it, you have already done that, which then leads me to believe ASUS has yet to MAKE that drive COMPATIBLE with their hardware.
I know this is KIND of far fetched, but maybe if you know someone with a compatible M.2 PORT on their motherboard, you could ask them to see if your drive works. Then you could see if it's your SSD or your motherboard, and work from there.

Hope this helps,
Anthony0x12312,
Please give more detail. What motherboard do you have?
is M.2 the only detail?
https://en.wikipedia.org/wiki/M.2
There are many vendors and makers. Which one did yu buy?
Have you considered sending it back?

Quote from: Geek-9pm on June 04, 2018, 10:49:35 PM

What motherboard do you have?

There are many vendors and makers. Which one did yu buy?