I can't seem to connect to 'anything' upon pressing Internet Explorer icon after logging on to my laptop.  Used to notice 'low connectivity' message on icon on bottom right and X through computer icon.  Checked modem with my carrier and they say it is fine.  Dell thinks it is mother board.  Please help.Hi Nancy,

Dell (support) are CRAP....sorry but they are!
You are getting the same message as thousands of other people.

It's a fault in XP that sometimes loses the connection, I take it you are wireless...not personally obviously!

Try doing a hard reboot on your router if you have one.
There is a hack for this fault somewhere but I haven't found it yet.
Also just try right clicking the network icon in your notification area by the clock and selecting repair. Should keep things moving long for you.

I will post when I have.

Jim
I am not wireless.  Yes, I was having some trouble with Dell support and the person did mention that it might be XP.  So what is the point of the Dell repairman coming to replace the mother board (or whatever it is  called)?If you have a wired connection the ethernet port (where you plug the network cable into) on the rear of the computer usually has an LED to show it is functioning.

Try right clicking this icon with the cross and selecting repair.
If that doesnt help, remove the cable, re-start your pc and then plug it back in.
Go into Control Panel> Network Connections> and make sure your Local Area Connection is enabled - if not right click and choose 'enable'.


Oy!  I think I am really confused.  The woman at Dell was trying to find something called TCP or whatever in the protocol screen.  I told her that I did not have those letters.  She insisted it must  be there.  I'm sure it is supposed to be there but it was not.  Sorry if I sound like an idiot but I am kind of new to all this.  I'm learning.Nancy S.......

Abbreviation of Transmission Control Protocol, and pronounced as separate letters. TCP is one of the main protocols in TCP/IP networks. Whereas the IP protocol deals only with packets, TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent.

dl65  My gosh!  You should work for Dell support.  I could not understand a single thing this woman at Dell was telling me.  All I can say is that I hope the new Mother Board or whatever it is will fix the problem.  (Highly doubtful, though)Was that Dell woman from Calcutta perhaps?

Those were my thoughts, as well.  Just pathetic.Hi Nancy,

Your problem can be attriubted to a flaw in SP2 in XP. Follow this link for a patch to fix it, it's a Microsoft KB update.

http://www.microsoft.com/downloads/details.aspx?FamilyID=17d997d2-5034-4bbb-b74d-ad8430a1f7c8&DisplayLang=en
Quote

Hi Nancy,

Your problem can be attriubted to a flaw in SP2 in XP.