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Solve : ip address problems?

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i RECENTLY purchased qwest high speed dsl service and have been unable to connect with the service with my laptop. I am USING an ethernet cable to connect and my modem is in working order. Having gone through the help phone number with qwest, they have figured that the problem is in my computer. The dsl modem is unable to find my computer, it cannot find my ip address. I also have this problem when trying to use a wireless card, my card can pick up a wireless signal but my computer cannot connect to the network. After using msdos and running ipconfig, my ip address shows up as zeros across the board, I have also TRIED to manualy type an ip address into the network properties page and it continues to show zeros, i have also tried to repair the ip address. Any help would be greatly appreciatedDoner:

I recently had the same problem running Windows XP Professional with Service Pack 2, but i found a fix from the Microsoft website.  What operating system are you using?

Docxp, home edition service pack 1 Quote

...After using msdos and running ipconfig, my ip address shows up as zeros across the board, I have also tried to manualy type an ip address into the network properties page and it continues to show zeros, i have also tried to repair the ip address. ...


OK, that rules out this fix for a problem caused by SP2:

HTTP://support.microsoft.com/default.aspx?scid=kb;en-us;884020

When you say you have all zeros for an IP address, do you mean that when you type IPCONFIG /ALL at the command line you see an IP address of 0.0.0.0 and a subnet mask of 0.0.0.0?

Also, please type this at the command line and tell me what you get:

PING 127.0.0.1


Let me know,
Doc

You need to assign a SUBNET mask as well.

Contact your ISP provider and have them tell you exactly what settings need to be filled out in the TCP/IP section of Windows XP and ask them what kind of software might need to be installed for your ADSL modem.Hey, Raptor, good to see your avatar again!

I agree MICHAEL needs a subnet mask.  What i'm thinking is that his NIC is bad, or his IP configuration needs to be changed.  

From what he wrote, i'm thinking his DSL modem is also a router/DHCP server and should be automatically assigning an IP address to the laptop.

Doc


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