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Solve : HP printer and/or software problem?

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I have a HP 2175 PSC printer attached to a new HP Pavillion Intel Q6600 Quad with 3gb memory and Vista Home Premium. After hooking up the printer and installing the software we wind up with a printing program that will not scan into the computer. On the old XP it INSTALLED with a program called "HP Director" for the scanning mode. Can't find this program installed anywhere on my computer, even though I installed it from the PSC disk that came with printer.

Any help offered will be much appreciated.
HAROLDQuote

After hooking up the printer and installing the software
Usually, it goes the other way - you install software, first. Did you FOLLOW manual?Quote from: Broni on April 19, 2008, 06:13:42 PM
Quote
After hooking up the printer and installing the software
Usually, it goes the other way - you install software, first. Did you follow manual?

Followed the manual as always. I have done other installs with HP with no problems. Thinking about this, though, I'm wondering if this is compatible with Vista and the REASON it's not installing.

Hhttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&dlc=en&product=90809&os=2093&lang=en
Quote
The driver solution for this product is included in your Windows Vista operating system and is already on your computer. There is no need to download anything . Follow the steps below to quickly and easily get your product working with Windows Vista.
Installing the printer driver

1.
Verify that the printer is turned on.
2.
Connect the Universal Serial Bus (USB) cable to the printer and to the computer.
3.
A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.
4.
Print a test page to verify that the printer is working correctly.

Does it print test page, or just scanner function doesn't work?

Quote from: Broni on April 19, 2008, 08:23:44 PM
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&dlc=en&product=90809&os=2093&lang=en
Quote
The driver solution for this product is included in your Windows Vista operating system and is already on your computer. There is no need to download anything . Follow the steps below to quickly and easily get your product working with Windows Vista.
Installing the printer driver

1.
Verify that the printer is turned on.
2.
Connect the Universal Serial Bus (USB) cable to the printer and to the computer.
3.
A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.
4.
Print a test page to verify that the printer is working correctly.

Does it print test page, or just scanner function doesn't work?


Oh, it prints alright, but it doesn't scan to the computer as it did in the XP installation. When we first tried to install, it installed from within the computer as you SUGGESTED. But the HP Director did not go in from either the internet nor from the CD that came with the printer.

HAROLDGo Start, and in Start search type in:
services.msc
Hit Enter.
Services window will open.
Scroll down to:
Windows Image Acquisition service.
Make sure it's set to Automatic. If it's not, do so, and restart computer.i think Broni hit the nail on the head.

I didnt even think of suggesting that.

You guys must have had many priter complaints b4


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