Just purchased this laptop 3 mos ago. It was shut down properly. but when i tried to turn it back on, it starts as though it is going to load. The Hp Invent logo shows up and in the lower left hand CORNER it reads: Press the esc for startup menu. but NOTHING happens when esc is pressed or any other buttons. It will not load past this point. It seems as though it stops reading the hard drive.
Trouble shooting DONE:
Hard Reset
Unplugged the hard drive and then replugged it back in. powered on again and ...Nothing changed.
Unplugged the MEMORY. Replugged back in and powered on again and nothing changed.
Powered on the computer pressing f10 intermittently, in the left hand corner it reads:
F10...Bios Setup Options. The HP Invent logo still present in the middle of a black screen. nothing else changes.
These were done through HP with rep.


Talking to HP was more draining and time consuming but nothing was resolved. she did not seem to be very knowledgeable and was not very computer savvy.
Any suggestions or has anyone else experienced this issue?
Quote

Just purchased this laptop 3 mos ago