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Solve : How does one complain to AT&T?? |
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Answer» soybean: Thank you, that helps clarify. I LIKE visuals. For the webmail service once called Windows Live Mail, SEE Hotmail.Yahoo http://en.wikipedia.org/wiki/Yahoo_mail Fastmail.FM will sell you POP and SMTP service. But I want it FREE! That's all for today. I will monitor this thread for comments. Quote But each account can be verified with AT&T DSL service B4 I can use it for outgoing mail. That is the key issue that really gets to me. I'd really like to see a source for this as i have an AT&T account and have never, never encountered these issues at all. I'll wait... Quote from: patio on July 15, 2011, 01:27:40 PM I'd really like to see a source for this as i have an AT&T account and have never, never encountered these issues at all.Patio, you are RIGHT. You can get it to work. But the problem is understandinkg how. The documentation is either out-or-date or just wrong. Here is just one of many fellow complainers. http://corriehaffly.wordpress.com/2008/10/03/sending-mail-in-outlook-with-att-dsl/ Quote Sending mail in Outlook with AT&T DSLThis was, of course, a few years ago, Things may have improved. Hard to say. I have used AT&T for over two years, On and off. It is still hard to get the right documentation. The quote above is from a search. I have found some answers. I will post them when I get is sorted out, It is rather obvious, but AT&T does not tell you. You can BUY SMTP service, but I want it FREE. Yes, there are FREE SMTP services that AT&T will not block. They have to be SSL, which is not plain SMTP on port 26. I will come back later with a list of FREE SMTP with SSL. I am slow, but I will do it. Quote I Will Return. - Douglas MacArthurQuote They will not let you use their SMTP service unless you register and verify which e-mail addresses are going to use.I believe I've more or less said before that this is non-sense. And now, I say it again. I just conducted a test to prove what I already knew but decided to do a new test anyway. My mother uses AT&T DSL. I exported a POP3 account provided by my ISP (which is not AT&T), emailed it to mom, established a remove connection to her computer, imported the email address into Outlook Express on her computer, and then received and sent messages from that account on her computer. This involved no contact whatsoever with AT&T. Sometime last year, I did this with another AT&T user. In that case, I setup a POP3-enabled gmail account in her email client. No calls to AT&T to "register" or "verify" which account she was going to use. Think about it. Why would an ISP require some kind of registering and approval procedure to setup some non-ISP POP or IMAP account in an email client? The only valid reason for such a requirement would be to prevent serious cases of email spamming, and they can probably detect that with account monitoring tools. The ISP's role is to provide Internet access, which would include a full range of uses (http, ftp. pop, imap, etc.); their role is not to rigidly police how customers use their Internet access. I agree with you on one point - AT&T support is usually awful. Biggest Red Herring of the Year Finalist...... And Then I said, "Oatmeal, are you crazy?" I think that SUMMARIZES this thread.Are there bananas in the oatmeal ? ? Cause that would be crazy...I am not through yet. And what does Oatmeal have to do with it? As mentioned, it is not the POP that is at issue here. You can POP all you want with AT&T DSL. The issue is when you reply or send a mail in Outlook Express or Thunderbird using the SMTP instructions provided by AT&T. If you ignore the AT&T documents construction and do your own thing, you can make it work. I have done that, and I want to make a list of free services where you can do that without giving any money. I can do it with the SMTP I got from FASTMAIL.FM, but I had to pay for it and use their instructions, not the AT&T instructions. Quote from: Geek-9pm on July 15, 2011, 06:31:35 PM The issue is when you reply or send a mail in Outlook Express or Thunderbird using the SMTP instructions provided by AT&T.You still don't get it. Why would you seek SMTP instructions provided by AT&T to setup a non-AT&T email account? That's absurd. What you need to do in such cases is seek the outgoing server info from the email account provider, not AT&T. When I performed the test described in my previous post, the account I imported into my mother's computer is one that uses smtp.embarqmail.com for the outgoing server. I had no contact whatsoever with AT&T about this. The outgoing server coding comes from the provider of the email account I was using, which happens to be one provided by my ISP (not AT&T). Quote You still don't get it. Why would you seek SMTP instructions provided by AT&T to setup a non-AT&T email account?Because that is exactly what AT&T says to do. Quote from: Geek-9pm on July 15, 2011, 07:03:19 PM Because that is exactly what AT&T says to do.You're being mis-lead. AT&T tech support is lousy. Again, do not call them for assistance with setting up an email (POP/IMAP/SMTP) account unless it's an AT&T account. For any non-AT&T account, you need to get the account settings from the email provider, not AT&T. Quote from: soybean on July 15, 2011, 07:37:16 PM You're being mis-lead. AT&T tech support is lousy. Again, do not call them for assistance with setting up an email (POP/IMAP/SMTP) account unless it's an AT&T account. For any non-AT&T account, you need to get the account settings from the email provider, not AT&T.You said it, soybean. I will allow that I am sometimes not too bright. Now in my defense, let me say that AT&T and Yahoo have got a look of people fooled. Here is a direct quote from a support area in the Yahoo mail stuff. Quote http://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/pop/pop-12.htmlIs that true? Is it out of date? Can't they give customers the correct information? Why is it so hard to tell them to use another method that does not user port 25. Many mail services allow SSL over port 465. But don't expert AT&T to even hint that you can use another port and protocol. Some most free email does nnot have SSL. The certificate costs money. So do not expect it from a free service. But there are some. I still searching. |
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