Hello
I need some advice about a new gaming PC I bought for my son,
It arrived today and when he turned it on, it has some files in "Documents"-downloads of some tv shows - it also says they were last modified in sept 2013, there is also pirate browser on it which I don't have a clue what it is..
This is supposed be brand new computer. The company knew I didn't know much about gaming computers I have asked for top of the range gaming pc - I am disappointed as I think they sold me second hand pc - how can I 100% find out.
When you first booted, did Windows ask you your name so it could set up a user profile? If not, and if it went directly the the DESKTOP, I'd guess it's not brand new. That combined with the fact there are files in "My Documents" would make a pretty strong case.Sounds like it is second hand yes (maybe a customer return that they didn't bother clearing out).

It would also be great if you could use Speccy (http://www.piriform.com/speccy) and let us know the specifications of this "gaming" computer - It's not uncommon for unscrupulous companies to sell underpowered/old PCs as "gaming" PCs to unsuspecting customers.

At the very least it may have just been an honest mistake and they've accidentally shipped a customer return unit, at the worst they could be trying to pass off old/outdated machines as "Gaming PCs"Hi
I have packed it up and sent it back, but before I did, I called an independent PC specialist to COME and have a look. He said it is definitely an old hard drive, and the files should not be there, and wrote a report. We have also documented all files that were there = most of them created in 2013. My son is 14 and we all stood right by him as he powered the PC on for the first time. The files were easily visible, all sorts of stuff - violence, drug use, profanity etc.. clicked off immediately when I saw it.
They have now got back to us and are trying to say that our son downloaded it - a complete outrageous lie.
They also said that Iliyama has a 6 dead pixel policy, and that to have dead pixels on a new monitor in "normal".
They have accused us of scratching the speakers and that the windows have been activated so now they can't sell it to anyone else. So now we have no PC - how can we retrieve the windows - is it even possible?
I would WARN anyone NOT to go near MESH computers. Their customer service is appalling and rude, once they have your money, they couldn't care less.I can understand the rant on a likely  shady vendor...
But you should return the PC ...get your money back...and move on.I'd say it's great posting here and hope you get this all resolved - Keep us posted!  Hopefully this thread will be picked up by Google so others looking for MESH can be warned in advance.

From what was said in the chat, MESH are acting completely out of order by refusing to refund parts of the order which clearly breaks UK consumer protection laws.  Claiming that once you have activated a copy of Windows, it's yours and they can't refund it is complete nonsense - The licence is technically part of the machine and therefore is covered by the same laws as the machine.  I mean, most machines nowadays come pre-activated yet you'll never have an issue with that.  It sounds like they are struggling financially and want to hold onto any penny they can by making silly excuses.

I'm genuinely surprised that MESH are still in business if I'm honest, a few years ago a PC magazine I used to buy had a section for consumer complaints, not a month went by when this section didn't have at least one mention of MESH in it, and this section only ever showed less than 10 complaints every month!  I also found it amusing that the magazine had this and then a few pages later would have a full two page advertisement for MESH!This is one good thing about the US - Seems like WHENEVER I visit electronic stores in Europe, UK and even Asia, things are shady as heck! (even the mainstream big companies!)

We may not have socialized healthcare in america(hope we will soon!), but thanks to sites like newegg and tigerdirect we can have godly gaming systems for real cheap - and 100% satisfaction guaranteed.

I remember a few years ago I was talking to some guys in Ireland in my gaming guild, and told them the specs of my computer I bought for about 1800$ USD, and they were shocked saying "it would almost cost as much as to buy a house to have the same parts over there!" IE: look at this example, I looked at the mesh site and most of their "gaming" computers come with integrated AMD GPUs...and are priced around 1000$ USD.
I disagree in part.  Consumer protection in the UK seems better than in the US, from what I've seen.  Prices are higher due to our taxes, import fees, and so forth, but also due to this consumer protection - margins have to go up a little to pay for that.  I'm happy paying a little extra knowing that I can return almost anything I buy online within 7 days, for a full refund.  No restocking fee, no charges.  That's a very handy bit of consumer law.  I'm not saying if I had the chance to buy parts at US prices I wouldn't jump at it, but then again I buy 95% of my hardware used, so I barely ever pay full retail price.
If you buy from a respected, trusted retailer, there should be no problems.  Dodgy/shady stores exist all over the world, in all sectors, not just electronics and computers, and it's always easy to get ripped off if you go in blindly.

As I said in chat, I'm confident you (OP) will get the issue resolved, and there are many avenues to go down if Mesh decide not to cooperate at first.  They're in the wrong and they most certainly know it.