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Answer» This computer had been running fine up until two days ago. Two days ago, it restarted by itself in the early afternoon. About 30 minutes later, it did it again. About 2 hours later it did it a third time. Yesterday, it restarted once in the morning and once in the afternoon. I went to be about 2AM last night and sometime between then and when I went to use it this morning (9AM) it had restarted.
This is a desktop computer. Two days ago, after the third restart, I opened the case and man was it dusty in there. So I thought it was an overheating issue. I cleaned most of the dust out as well as I COULD and when I finished, it looked a LOT cleaner. I hoped that would solve the issue, but it obviously did not.
This is definitely an abrupt restart issue. I have been at the computer when restarts have occurred. And when the computer boots back up each time, I receive a message that "The system has recovered from a serious error." It is not, for example due to Microsoft Update restarting my computer after an update. In fact, I have automatic updates disabled.
Interestingly, in my computer "startup and recovery" properties I have the box labeled "Automatically Restart" unchecked. So windows should not be restarting my computer when a software error occurs. Another reason I suspected overheating.
The "serious error" message has a link to get more info, which tells me this "error signature"
BCCode : 9c BCP1 : 00000000 BCP2 : 8054E170 BCP3 : B2000000
BCP4 : 1040080F OSVer : 5_1_2600 SP : 3_0 Product : 256_1
And tells me more info can be found here:
C:\DOCUME~1\Kent\LOCALS~1\Temp\WERdb19.dir00\Mini040811-01.dmp
C:\DOCUME~1\Kent\LOCALS~1\Temp\WERdb19.dir00\sysdata.xml
I have googled how to read .dmp files, but have not been able to successfully do so yet.
The sysdata.xml file is copied at the bottom of this message.
In case it was a software issue, I attempted to restore to a point nearly two weeks ago, but the restore "failed" because it reported that no changes had been made since then. Which is true, no new software has been installed or settings changed in a couple of weeks.
I am getting into speculation here, but each time the computer has restarted, iTunes has pretty MUCH been the only program running in the foreground. In the background, the only out-of-ordinary programs running are CrashPlan (backup software that is always running and has been running fine for longer than two days ago and is also running without issues on other computers in the house) and Ditto (a small clipboard extension program that I've run without issues forever). And sometimes Zumocast (look it up if necessary), but it has not always been running during each restart.
I am using Microsoft Security Essentials for virus protection and a scan since the crashes started happening caught no infections.
Any advice is appreciated as I troubleshoot this. Thanks for reading this post and for any help you can try to give me.
sysdata.xml contents:
Microsoft Windows XP Professional
5.1.2600 3.0
1033
ACPI Fixed Feature Button
ACPI\FixedButton
Intel Processor
ACPI\GenuineIntel_-_x86_Family_15_Model_4
intelppm
intelppm.sys
Programmable interrupt controller
ACPI\PNP0000
System timer
ACPI\PNP0100
Direct memory access controller
ACPI\PNP0200
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
ACPI\PNP0303
i8042prt
i8042prt.sys
Printer Port
ACPI\PNP0400
Parport
parport.sys
Communications Port
ACPI\PNP0501
Serial
serial.sys
Standard floppy disk controller
ACPI\PNP0700
fdc
fdc.sys
System speaker
ACPI\PNP0800
PCI bus
ACPI\PNP0A03
pci
pci.sys
System CMOS/real time clock
ACPI\PNP0B00
System board
ACPI\PNP0C01
Motherboard resources
ACPI\PNP0C02
Motherboard resources
ACPI\PNP0C02
Numeric data processor
ACPI\PNP0C04
ACPI Fan
ACPI\PNP0C0B
ACPI Power Button
ACPI\PNP0C0C
ACPI Sleep Button
ACPI\PNP0C0E
PS/2 Compatible Mouse
ACPI\PNP0F13
i8042prt
i8042prt.sys
ACPI Thermal Zone
ACPI\ThermalZone
Microsoft ACPI-Compliant System
ACPI_HAL\PNP0C08
ACPI
ACPI.sys
Plug and Play Monitor
Monitor\ACR0101
Floppy disk drive
FDC\GENERIC_FLOPPY_DRIVE
flpydisk
flpydisk.sys
APC Battery BackUP
HID\Vid_051d&Pid_0002&Rev_0106
CD-ROM Drive
IDE\CdRomLITE-ON_LTR-40125S______________________ZS08____
cdrom
cdrom.sys
CD-ROM Drive
IDE\CdRomPLEXTOR_DVDR___PX-716A__________________1.09____
cdrom
cdrom.sys
Disk drive
IDE\DiskST31000528AS____________________________CC34____
disk
disk.sys
Disk drive
IDE\DiskWDC_WD2500AAJB-00J3A0___________________01.03E01
disk
disk.sys
ISAPNP Read Data Port
ISAPNP\ReadDataPort
Printer Port Logical Interface
LPTENUM\MicrosoftRawPort958A
NVIDIA GEFORCE 6200
PCI\VEN_10DE&DEV_0221&SUBSYS_21521682&REV_A1
nv
nv4_mini.sys
PCI standard host CPU bridge
PCI\VEN_1106&DEV_0314&SUBSYS_00000000&REV_00
VIA Bus Master IDE Controller
PCI\VEN_1106&DEV_0571&SUBSYS_32061565&REV_06
viaide
viaide.sys
PCI standard host CPU bridge
PCI\VEN_1106&DEV_1314&SUBSYS_00000000&REV_00
PCI standard host CPU bridge
PCI\VEN_1106&DEV_2314&SUBSYS_00000000&REV_00
VIA Rev 5 or later USB Universal Host Controller
PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81
usbuhci
usbuhci.sys
VIA Rev 5 or later USB Universal Host Controller
PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81
usbuhci
usbuhci.sys
VIA Rev 5 or later USB Universal Host Controller
PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81
usbuhci
usbuhci.sys
VIA Rev 5 or later USB Universal Host Controller
PCI\VEN_1106&DEV_3038&SUBSYS_32061565&REV_81
usbuhci
usbuhci.sys
Realtek AC'97 AUDIO for VIA (R) Audio Controller
PCI\VEN_1106&DEV_3059&SUBSYS_82121565&REV_60
ALCXWDM
ALCXWDM.SYS
VIA Compatable Fast Ethernet Adapter
PCI\VEN_1106&DEV_3065&SUBSYS_22001565&REV_78
FETNDIS
fetnd5.sys
Standard Enhanced PCI to USB Host Controller
PCI\VEN_1106&DEV_3104&SUBSYS_32061565&REV_86
usbehci
usbehci.sys
Standard Dual Channel PCI IDE Controller
PCI\VEN_1106&DEV_3149&SUBSYS_32061565&REV_80
pciide
pciide.sys
PCI standard host CPU bridge
PCI\VEN_1106&DEV_3208&SUBSYS_00000000&REV_00
PCI standard ISA bridge
PCI\VEN_1106&DEV_3227&SUBSYS_00000000&REV_00
isapnp
isapnp.sys
PCI standard host CPU bridge
PCI\VEN_1106&DEV_4314&SUBSYS_00000000&REV_00
PCI standard host CPU bridge
PCI\VEN_1106&DEV_7314&SUBSYS_00000000&REV_00
VIA CPU to AGP Controller
PCI\VEN_1106&DEV_B198&SUBSYS_00000000&REV_00
pci
pci.sys
Primary IDE Channel
1106-0571
atapi
atapi.sys
Secondary IDE Channel
1106-0571
atapi
atapi.sys
Primary IDE Channel
1106-3149
atapi
atapi.sys
Secondary IDE Channel
1106-3149
atapi
atapi.sys
ACPI Uniprocessor PC
acpiapic_up
\Driver\ACPI_HAL
Microsoft Composite Battery
COMPOSITE_BATTERY
Compbatt
compbatt.sys
Logical Disk Manager
ROOT\DMIO
dmio
dmio.sys
Volume Manager
ROOT\FTDISK
ftdisk
ftdisk.sys
Audio Codecs
MS_MMACM
audstub
audstub.sys
Legacy Audio Drivers
MS_MMDRV
audstub
audstub.sys
Media Control Devices
MS_MMMCI
audstub
audstub.sys
Legacy Video CAPTURE Devices
MS_MMVCD
audstub
audstub.sys
Video Codecs
MS_MMVID
audstub
audstub.sys
WAN Miniport (L2TP)
ms_l2tpminiport
Rasl2tp
rasl2tp.sys
WAN Miniport (IP)
ms_ndiswanip
NdisWan
ndiswan.sys
WAN Miniport (PPPOE)
ms_pppoeminiport
RasPppoe
raspppoe.sys
WAN Miniport (PPTP)
ms_pptpminiport
PptpMiniport
raspptp.sys
Packet Scheduler Miniport
ms_pschedmp
PSched
psched.sys
Packet Scheduler Miniport
ms_pschedmp
PSched
psched.sys
Direct Parallel
ms_ptiminiport
Raspti
raspti.sys
Terminal Server Device Redirector
ROOT\RDPDR
rdpdr
rdpdr.sys
Terminal Server Keyboard Driver
ROOT\RDP_KBD
TermDD
termdd.sys
Terminal Server Mouse Driver
ROOT\RDP_MOU
TermDD
termdd.sys
Plug and Play Software Device Enumerator
root\swenum
swenum
swenum.sys
Microcode Update Device
root\update
update
update.sys
Microsoft System Management BIOS Driver
root\mssmbios
mssmbios
mssmbios.sys
Generic volume
STORAGE\Volume
Generic volume
STORAGE\Volume
Generic volume
STORAGE\Volume
Microsoft Kernel System Audio Device
SW\{a7c7a5b0-5af3-11d1-9ced-00a024bf0407}
sysaudio
sysaudio.sys
Microsoft WINMM WDM Audio Compatibility Driver
SW\{cd171de3-69e5-11d2-b56d-0000f8754380}
wdmaud
wdmaud.sys
USB Root Hub
USB\ROOT_HUB&VID1106&PID3038&REV0081
usbhub
usbhub.sys
USB Root Hub
USB\ROOT_HUB&VID1106&PID3038&REV0081
usbhub
usbhub.sys
USB Root Hub
USB\ROOT_HUB&VID1106&PID3038&REV0081
usbhub
usbhub.sys
USB Root Hub
USB\ROOT_HUB&VID1106&PID3038&REV0081
usbhub
usbhub.sys
USB Root Hub
USB\ROOT_HUB20&VID1106&PID3104&REV0086
usbhub
usbhub.sys
American Power Conversion USB UPS
USB\Vid_051d&Pid_0002&Rev_0106
HidUsb
hidusb.sys
USB Mass Storage Device
USB\Vid_4971&Pid_ce04&Rev_0859
USBSTOR
USBSTOR.SYS
Disk drive
USBSTOR\DiskSTECH___Simple_Drive____8.59
disk
disk.sys
acpi.sys
187776
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
acpiec.sys
11648
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
adv01nt5.dll
4255
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv02nt5.dll
3967
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv05nt5.dll
3615
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv07nt5.dll
3647
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv08nt5.dll
3135
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv09nt5.dll
3711
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
adv11nt5.dll
3775
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
aec.sys
142592
09-06-2009 06:06:08
5.1.2601.3142
Microsoft Corporation
Microsoft® Windows® Operating System
afc.sys
11776
08-23-2009 21:48:52
1.0.0.2
Arcsoft, Inc.
Arcsoft(R) ASPI Shell
afd.sys
138496
08-29-2002 12:00:00
5.1.2600.5657
Microsoft Corporation
Microsoft® Windows® Operating System
agp440.sys
42368
08-04-2004 06:07:41
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
agpcpq.sys
44928
08-04-2004 06:07:42
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
alcxwdm.sys
3797632
09-06-2009 06:05:38
5.10.0.5940
Realtek Semiconductor Corp.
Windows (R) WDM driver for Realtek AC'97 Audio(HRTF data Copyright 1994 by MIT Media Lab)
alim1541.sys
42752
08-04-2004 06:07:41
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
amdagp.sys
43008
08-04-2004 06:07:42
5.2.2.2195
Advanced Micro Devices, Inc.
Windows (R) 2000 DDK Driver
amdk6.sys
37376
08-29-2002 01:05:06
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
amdk7.sys
37760
08-29-2002 01:05:08
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
arp1394.sys
60800
08-29-2002 01:33:30
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
asyncmac.sys
14336
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
atapi.sys
96512
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
ati1btxx.sys
56623
08-04-2004 05:29:29
6.13.10.6131
ATI Technologies Inc.
ATI WDM BT829x
ati1mdxx.sys
11615
08-04-2004 05:29:29
6.13.10.6131
ATI Technologies Inc.
ATI Specialized MVD VBI Codec
ati1pdxx.sys
12047
08-04-2004 05:29:29
6.13.10.6131
ATI Technologies Inc.
ATI Specialized PCD VBI Codec
ati1raxx.sys
30671
08-04-2004 05:29:30
6.13.10.6131
ATI Technologies Inc.
ATI WDM Rage Theater Audio
ati1rvxx.sys
63663
08-04-2004 05:29:30
6.13.10.6131
ATI Technologies Inc.
ATI WDM RT
ati1snxx.sys
26367
08-04-2004 05:29:31
6.13.10.6131
ATI Technologies Inc.
ATI WDM TVAUDIO
ati1ttxx.sys
21343
08-04-2004 05:29:31
6.13.10.6131
ATI Technologies Inc.
ATI WDM Teletext Decoder
ati1tuxx.sys
36463
08-04-2004 05:29:31
6.13.10.6131
ATI Technologies Inc.
ATI WDM TVTUNER
ati1xbxx.sys
29455
08-04-2004 05:29:31
6.13.10.6131
ATI Technologies Inc.
ATI WDM CROSSBAR
ati1xsxx.sys
34735
08-04-2004 05:29:31
6.13.10.6131
ATI Technologies Inc.
ATI WDM TVAUDIO_CROSSBAR
ati2mtaa.sys
327040
08-04-2004 05:29:26
6.13.10.5019
ATI Technologies Inc.
ATI Rage 128 Family
ati2mtag.sys
701440
08-04-2004 05:29:26
6.14.10.6462
ATI Technologies Inc.
ATI Radeon WindowsNT Miniport Driver
atinbtxx.sys
57856
08-04-2004 05:29:27
6.14.10.6238
ATI Technologies Inc.
ATI WDM BT829x
atinmdxx.sys
13824
08-04-2004 05:29:28
6.14.10.6238
ATI Technologies Inc.
ATI Specialized MVD VBI Codec
atinpdxx.sys
14336
08-04-2004 05:29:29
6.14.10.6238
ATI Technologies Inc.
ATI Specialized PCD VBI Codec
atinraxx.sys
52224
08-04-2004 05:29:29
6.14.10.6238
ATI Technologies Inc.
ATI WDM Rage Theater Audio
atinrvxx.sys
104960
08-04-2004 05:29:30
6.14.10.6238
ATI Technologies Inc.
ATI WDM RT
atinsnxx.sys
28672
08-04-2004 05:29:30
6.14.10.6238
ATI Technologies Inc.
ATI WDM TVAUDIO
atinttxx.sys
13824
08-04-2004 05:29:30
6.14.10.6238
ATI Technologies Inc.
ATI WDM Teletext Decoder
atintuxx.sys
73216
08-04-2004 05:29:31
6.14.10.6238
ATI Technologies Inc.
ATI WDM TVTUNER
atinxbxx.sys
31744
08-04-2004 05:29:31
6.14.10.6238
ATI Technologies Inc.
ATI WDM CROSSBAR
atinxsxx.sys
63488
08-04-2004 05:29:31
6.14.10.6238
ATI Technologies Inc.
ATI WDM TVAUDIO_CROSSBAR
ativmc20.cod
64352
07-17-2004 18:36:22
0.0.0.0
atmarpc.sys
59904
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
atmepvc.sys
31360
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
atmlane.sys
55808
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
atmuni.sys
352256
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
atnt40k.sys
51304
05-06-2010 17:53:53
0.0.0.0
atv01nt5.dll
21183
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
atv02nt5.dll
11359
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
atv04nt5.dll
25471
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
atv06nt5.dll
14143
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
atv10nt5.dll
17279
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
audstub.sys
3072
08-06-2009 22:50:49
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
battc.sys
14208
11-30-2010 22:35:27
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
beep.sys
4224
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
bridge.sys
71552
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
bthenum.sys
17024
08-04-2004 06:10:38
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
bthmodem.sys
37888
08-04-2004 06:10:38
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
bthpan.sys
101120
08-04-2004 05:58:38
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
bthport.sys
272128
08-04-2004 06:10:37
5.1.2600.5620
Microsoft Corporation
Microsoft® Windows® Operating System
bthprint.sys
36480
08-04-2004 06:10:37
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
bthusb.sys
18944
08-04-2004 06:10:34
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
cbidf2k.sys
13952
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
cdaudio.sys
18688
08-17-2001 13:52:30
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
cdfs.sys
63744
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
cdrom.sys
62976
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
ch7xxnt5.dll
15423
08-04-2004 07:56:41
6.13.1.3198
Intel(R) Corporation
Intel(R) Graphics Accelerator Drivers for Windows NT(R)
cinemst2.sys
262528
08-17-2001 14:02:26
5.0.0.93
RAVISENT Technologies Inc.
CineMaster C 1.2 WDM
classpnp.sys
49536
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
compbatt.sys
10240
11-30-2010 22:35:30
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
cpqdap01.sys
11776
08-17-2001 13:24:38
1.0.0.4
Compaq Computer Corporation
Compaq PA-1 Personal Audio Player
crusoe.sys
36736
08-29-2002 01:05:08
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
cxthsfs2.cty
129045
07-18-2004 05:55:22
0.0.0.0
disk.sys
36352
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
diskdump.sys
14208
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
dmboot.sys
799744
08-29-2002 12:00:00
2600.5512.503.0
Microsoft Corp., Veritas Software
VERITAS® NT Disk Manager
dmio.sys
153344
08-29-2002 12:00:00
2600.5512.503.0
Microsoft Corp., Veritas Software
VERITAS® NT Disk Manager
dmload.sys
5888
08-29-2002 12:00:00
2600.0.503.0
Microsoft Corp., Veritas Software.
Logical Disk Manager for Windows NT
DMusic.sys
52864
09-06-2009 06:06:12
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
dot4.sys
206976
08-09-2009 04:47:43
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
Dot4Prt.sys
12928
08-09-2009 04:47:51
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
Dot4scan.sys
8704
08-09-2009 04:47:47
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
Dot4usb.sys
23808
08-09-2009 04:47:43
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
drmk.sys
60160
09-06-2009 06:05:49
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
drmkaud.sys
2944
09-06-2009 06:06:05
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
dxapi.sys
10496
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
dxg.sys
71168
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
dxgthk.sys
3328
08-29-2002 12:00:00
5.1.2600.0
Microsoft Corporation
Microsoft® Windows® Operating System
fastfat.sys
143744
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
fdc.sys
27392
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
fetnd5.sys
27165
08-06-2009 22:50:24
2.66.0.290
VIA Technologies, Inc.
VIA PCI 10/100Mb Fast Ethernet Adapter
fips.sys
44544
08-29-2002 12:00:00
5.1.2600.5512
Microsoft Corporation
Microsoft® Windows® Operating System
Since I just narrowed this down, I haven't had much time to troubleshoot yet. I'll start on that now. But if this issue sounds familiar to anyone, feel free to jump in.
Thanks!Well, as of now, it appears that I have some problems.
I have ALWAYS been able to transfer files from this computer to an old-style external backup drive that I've had forever - basically a full size hard drive in and external enclosure that has its own AC power supply. Now I am unable to do even that. I just tried and the computer restarted.
So......my computer works if no external drive is plugged in. And I have 300GB of data on the hard drive I need to back up. At this point, I am considering upgrading the computer - full upgrade. But I need my data backed up so I can restore it when the upgrade is finished. I can back up to the cloud, but that will take a couple of months for 300GB.
How am I going to get this data backed up?I would find out what brand that external is and DLoad and run the Free diagnostics from the manuf. site...sounds like it's going South.To start with, borrow an identical power supply and try it.Update: The restarts have gotten more and more frequent until I can not even boot up. In other words, if I turn the computer on, before Windows even starts, the computer restarts. I have ordered a bevy of new parts to upgrade it, including a new PSU, but I'd like to solve this problem so I know what the problem actually was.
I went into the BIOS and reset it to "optimized defaults" based on advice given in another thread I googled. I got booted into Windows and felt hopeful, but about 2 minutes later, it restarted. And the same thing happens whether I am in SAFE MODE or not.
I guess I'll install the new PSU first to see if it is the problem.Well, it is not the power supply.Can you determine if it is hardware or software?
Can you boot up just a floppy with a memory test and see how long it goes?
Or the Microsoft Memory test, which does not boot up the Windows OS. It is a stand alone program with very little overhead. If the PC reboots doing that, it must be hardware.
http://oca.microsoft.com/en/windiag.asp
You can download a small ISO an d burn it to CD. God tool to have.
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