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Solve : help! full HD and unmountable boot volume!? |
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Answer» I am on a mac because my pc won't boot. that it will do no good to try to connect it via cable to another PC Unless Windows can be loaded, it will most likely not detect the Laptop.Raptor!!! I tried to talk with Dell about the error code... and they wanted to sell me a Software Warranty for 2 years for $280 or 50 bucks for 72 hours on one incident. They sited the fact that I need the continued support to HANDLE spyware and viruses, etc. Like I don't have anti-spyware and anti-virus software to do that! I went to the Microsoft site and found this info about the error code. If you'd rather read it online, here is the link: http://support.microsoft.com/?scid=kb;en-us;297185&spid=1173&sid=1157 I am reaaaalllly not liking the last line of this article about losing data. BTW, I got the stop error ending ED which appears to be hardware cable related?? According to THIS, it could be some cable that I have to have replaced? Arrrggghhhhhhhh. Any comments? Again, *bowing in gratitude,* thanks for your time. Angie >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message When You Restart Your Computer or Upgrade to Windows XP View products that this article applies to. Article ID : 297185 Last Review : October 30, 2003 Revision : 1.0 This article was previously published under Q297185 On this page SYMPTOMS CAUSE RESOLUTION UDMA Controller Damaged File System STATUS MORE INFORMATION APPLIES TO SYMPTOMS When you first restart your computer during the upgrade to Windows XP or when you start Windows XP, you may receive the following error message, where aaaaaaaa, bbbbbbbb, cccccccc, and dddddddd are hexadecimal numbers that may vary: STOP 0x000000ED (0xaaaaaaaa,0xbbbbbbbb,0xcccccccc,0xdddddddd) UNMOUNTABLE_BOOT_VOLUME NOTE: If you receive this error message when you restart the computer for the first time during an upgrade to Windows XP, your original operating system still works correctly. In some cases, a message appears on the BIOS report screen that states that the wrong cable is in use, but you may not see this message on computers that have a fast startup time. Back to the top CAUSE This behavior can occur if either of the following conditions is true: • Your computer uses an Ultra Direct Memory Access (UDMA) hard disk controller, and the following conditions are true: • You use a standard 40-wire connector cable to connect the UDMA drive to the controller instead of the required 80-wire, 40-pin cable. • The basic input/output system (BIOS) settings are configured to force the faster UDMA modes.• The file system is damaged and cannot be mounted. Back to the top RESOLUTION To resolve this behavior, use the appropriate method. UDMA Controller If your computer uses a UDMA hard disk controller, use the following procedures: • Replace the 40-wire cable with an 80-wire UDMA cable. • In the BIOS settings for your computer, load the 'Fail-Safe' default settings, and then reactivate the most frequently used options such as USB Support. Damaged File System If the second parameter (0xbbbbbbbb) of the Stop error is 0xC0000032, then the file system is damaged. If this is the case, restart the computer to the Recovery Console, and then use the chkdsk /r command to repair the volume. After you repair the volume, check your hardware to isolate the cause of the file system damage. To do this, use the following steps: 1. Start your computer with the Windows startup disks, or with the Windows CD-ROM if your computer can start from the CD-ROM drive. 2. When the Welcome to Setup screen appears, press R to select the repair option. 3. If you have a dual-boot or multiple-boot computer, select the Windows installation that you want to access from the Recovery Console. 4. Type the administrator password when you are prompted to do so. NOTE: If no administrator password exists, press ENTER. 5. At the command prompt, on the drive where Windows is installed, type chkdsk /r, and then press ENTER. 6. At the command prompt, type exit, and then press ENTER to restart your computer.For additional information about how to use the Recovery Console in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 314058 Description of the Windows XP Recovery Console If this procedure does not work, REPEAT it and use the fixboot command in step 5 instead of the chkdsk /r command. Back to the top STATUS This behavior is by design. Back to the top MORE INFORMATION The purpose of this behavior is to prevent potential data loss due to the use of an incorrect IDE cable for the faster UDMA modes or due to continued access to a drive on which the file system is damaged. Note that a variety of issues can cause file system damage, from faulty hardware to software configuration problems or viruses. You can run Chkdsk /r at a command prompt to resolve the file system damage, but you may lose some data. Try using bootable CD from sysinternals ERD Commander. Winternals also makes these bootable CD that will allow to examine the entire disk and still copy data to a CD burner etc. You basicly will have a stripped down version Windows XP on a CD. Booting of your Standard XP cd, you could select the console tools. Try rebuilding your BOOT records, reset your active boot partition etc. You could also schedule chkdsk to run on next boot etc. Quote 1. Replace the 40-wire cable with an 80-wire UDMA cable. Neither of these resolutions should result in data loss. Quote Try using bootable CD from sysinternals ERD Commander. Winternals also makes these bootable CD that will allow to examine the entire disk and still copy data to a CD burner etc. You basicly will have a stripped down version Windows XP on a CD. WELL, SINCE I HAVE NO XP CD, I can't get into the BIOS settings... and it sounds like to change cables, I'd have to go through Dell. I did check into the bootable CD's. But Gustaff, I have another question for you. I went to the site... and it costs $149 for the ERD Commander CD. What I need to be sure of is this: The website for this says it works WITH another running PC. I don't have another PC... only a Mac. You mentioned that I can use this CD to see my data and burn to a CD burner. The website says this can be done over a network with another PC. Can I for sure boot this CD and then burn my data to CD's on the internal CD burner or an external DVD burner attached to my laptop? Once I back it all up, I can try running the utilities that will fix the corrupt boot files. Thanks for answering!!!! Quote WELL, SINCE I HAVE NO XP CD, I can't get into the BIOS settings... and it sounds like to change cables, I'd have to go through Dell. You do not need the bootable CD to enter the BIOS. I suggest that you heed attention to what I write in the future. You can obtain IDE/ATA cables from any dedicated computer store.Raptor!!! How can I "HEED ATTENTION" when I obviously don't know HOW to get to the BIOS settings. I read over your replies, and didn't see any instructions. I would have tried that had I known how. In my call to Dell today, I was told that it has nothing to do with the BIOS, although they did upgrade that when they had my laptop there for service. You first said to read the article... and I did... about running the chkdsk thing. Everything in the article you gave me were things I couldn't do because I don't have the XP CD. When you said to contact the mfg about the error code, I did. I found the instructions online as I posted here. FYI, while talking with the Dell tech today, I was told there is NO cable of any kind. It plugs directly into the board, so the 40-wire vs. the 80-wire issue only applies to DESKTOPS. Had DELL SAID this fix applied only to Desktops, it would have been nice. When I asked about the error code saying it meant to replace the cable, I was told, "Don't pay any attention to that. Doesn't apply to a laptop." I DON"T have access to a Desktop, so I could not try that suggestion you gave either. I am honestly TRYING to do what you suggest. It was DELL that said that if I boot from any CD and try to "fix" anything, I could lose data. Doesn't matter if I can't try any of those fixes without the XP CD. Finally, I wrote that I can't get to the BIOS settings without the CD. You wrote that I don't need it, but didn't tell me how to get to it. Now, whether or not it's true, Dell said this problem has nothing to do with the BIOS. I would have tried what you said if I knew how.... especially since there will be no data loss. Today, I called a local computer company and asked them if they would take the hard drive out and hook it up to one of their laptops and let me back up to a DVD Burner. To my surprise, they said YES! When asked about charges, they said not more than $60. Yessssss! Better then the $149 Commander CD. So, after going around the world, it looks like I may have a solution, Just hoping the HD is intact... and I see no reason why it wouldn't be. I will be going Thursday to the computer repair store to try to do all of the above. AGAIN, Raptor, I am thankful for your help, but I am NOT ignoring what you say. A little worried that things I do might make it impossible to recover data, but who wouldn't be? IF you think I should: In the BIOS settings for your computer, load the 'Fail-Safe' default settings, and then reactivate the most frequently used options such as USB Support. ... I will try that. But I don't know how. I was able to get into SETUP on this laptop by hitting the F1 key... and able to boot from a CD [IF I HAD ONE] by hitting the F12 key. I am planning to go on Thursday to try the fix I wrote about above. But obviously... to understand it for the future and possibly fix things before and not have to go, I'd love to TRY what you say. IF you think fixing the BIOS won't solve my problem, this is all moot anyway. Sorry for taking up space here unneccessarily. Thanks, Angieyou could try this to recover some files>>http://www.pcinspector.de/file_recovery/uk/download.htm and see if it helps remove some of you files to help you hard drive....... you may wish to consider this in future>>http://joelshoemaker.com/computer/mac/mxpfs.htmlYou do not need the Windows XP cd in order to run chkdsk. It is run from a Boot disk. Boot Diskettes can be obtained here. To enter the BIOS, you will have to press a certain key at POST. However, this key differs per BIOS. Read this article for more information on how to enter, use and configure the BIOS. Keep in mind that data loss occurs due to these factors: 1. The Format command -- In the MS-DOS prompt or Windows (If non-boot volume) 2. A damaged Hard Disk Drive -- Due to physical abuse, power surge or simply wear and tear. 3. Manually deleted files. -- The files user deletes himself. Switching IDE cables, entering the BIOS and other changes that may be deemed neccessary can not remove files. I am not certain what it is you wish to do. 1. Do you wish to back-up your files and keep the Laptop? 2. Do you wish to have the Laptop function again? 3. Do you wish to do as the Microsoft knowledge base article has suggested? 4. Do you wish to back-up your files and discard the Laptop?Raptor, First, thanks for answering again. Secondly, thank you for the link to bootdisk.com. Great site! Puts everything in easy-to-understand terms. Still have a problem in that I have no PC to make the boot disks on: formatted on an XP PC. Keep in mind that you can also format a disk in XP and then use it on another PC like a win9X pc to make this disk.][/list] All I have is my husband's MAC. The good thing is that when I get everything backed up and start over, I will make these boot disks so I don't end up in the lurch again. I will go ahead and go to that computer store and take them up on the offer to back up there. You asked what my ultimate plan is: I want to backup the files on the laptop and keep it. It's fast enough... 1.5 GHz and has a small [for me!] 66 gig hard drive. If I would keep the data archived OFF the laptop and on DVD's & CD's the HD size should be fine as well. Unless you or someone thinks there are other reasons to upgrade... it's 3 years old... then I'm pretty happy with it. It has an upgraded [better quality] 17" screen... CD burner... etc. H-E-A-V-Y, but I can deal with the weight. The best case scenerio would be to back up my files tomorrow... wipe the HD clean and reinstall... AFTER I get the replacement XP CD's from Microsoft. And in the future, make sure my data is backed up. I will make these boot disks so I don't get in this predicament again. Thanks, too, for the recap about the missing files. I believe Dell was trying to "sell" me on their software service plan... but the Dell tech is the one who said that if I used the recovery panel/chkdsk command that I could overwrite and lose some of my files. Take care and I will let you know how it goes after I backup tomorrow. Sounds like it is the only option since I don't have another PC. If you know how I can use this MAC to make the CD's, then tell me. The owner of the software company that sells the Commander CD said I just can NOT do it with a MAC. I think years ago when we had MACS, we used to be able to read PC data much easier than PC's could read the MAC data. Now I hear the tables have turned. Thanks for helping, and thanks for this site! What a great source to those in dire straits! Angie |
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