I hope the Gurus here can help me.
I run a live webcasting studio for a department in a Large company. We connect to various meetings around the country and re-broadcast the meeting to people that subscribe to our service. The audio and video programs are captured to either a HARD drive on various computers in my office or on a windows media server accessed through the desktop. we do up to 200 programs a month.
Issue: twice in the last week I have had archived programs that are incomplete, I have the first part of the program, but the last part is missing. when I look at the created and modified by date they show that the stream recording was started on time and ran long enough to capture the program, but the duration shows that it is not all there!
talking to the computer tech guys here they say that the only way to have that happen is if someone stops the archiving and STARTS it up again w/o renaming the file, so it overwrites; but they can't explain why I have the FIRST part of the file. if it was over written should'nt I have only the last part of the file?
Sorry for the long post, but I can't find anyone at work that can explain what is happening to prevent this from happening again.
Thoughts?>
what software are you using to do the archiving? What is it archived to? Tape, DVD, hard drive, NAS? What kind of file is it?In one case the file in question is archived in Windows media format on a windows media server. I don't know for sure what "software" is in the background. we log in and have access to the server; CALL up the channel and setup the archiving by naming the file with our own ID# and the date and month is automatically put on the file name. we then start the channel playing (which is also broadcasting) the archiving is done at the same time.
In the other case, the CONNECTION is a phone or Video connection thru a PolyCom system and the audio or video is sent to a PC that connects to our media server and the archived file is saved on the PC. In the case of the PC connection, if i start the encoder and then try to restart it, it will prompt me about overwriting the existing file.
Okay, now I'm even more lost.....
I would suggest that you keep in contact with your IT department and let them figure out what's going on with the files. They should know what their doing and know exactly where to get help. They're going to be ABLE to do a lot more good than any of us because that's their job. Just keep them informed on what is happening and be very descriptive.