I bought a 500 gig drive from New Egg. They advertised it to be guaranteed for 3 years. It failed within thirty days.

New Egg told me to contact Seagate directly. When I called them for a return authorization number I got a recorded MESSAGED saying they had no staff and warranty service was handled on line.

I admire their web page. It is a MODEL of COMPLEX jargon with loop backs and other roadblocks OBVIOUSLY designed to put off anyone wanting to return a product.

Let the buyer beware.Interesting...
I just contacted them last week on an issue and spoke to a live person who was extremely helpful...
Which contact # did you use ? ?I called the number New Egg gave me. 800 732 4283

New Egg was very helpful. They faxed me a copy of the order

When I went on line and tried to get a return authorization it keeps telling me the unit is not under warranty.

I'm reluctant to protest the charges with my card company for I don't think New Egg should pay. That's who it's billed too, not Seagate.,

Thanks for your responce.Same # i used...
The Warranty/RMA page looks pretty basic to me...use the e-mail route and fill in your serial # and other data:

http://www.seagate.com/www/en-us/about/contact_usI jumped to the wrong conclusion. I take back all the bad things I was thinking about Seagate.

I called New Egg again and the girl helped me with the page. I was mistaking a Q for an O. She saw my problem right away.

I am ready to send off the drive if the ice ever thaws off my driveway.

Thanks for putting up with me.No problem at all....glad you are on your way to a resolution.

Did they suggest this may be it ? ?That's interesting. I'm pretty sure it's faulty. I tried several things to revive it.

If I return it and they decide it's OK I think they'll return it. I'll have to pay for shipping.

Any ideas as to how I can be certain?

I haven't sent it out yet as I have been iced in the pat two days.

Thanks so much for your comments.I would just go for the replacement...