Solve : DESPERATELY NEED HELP ASAP!?

1.	Solve : DESPERATELY NEED HELP ASAP!?
Answer» Hi all... I am new to the site and could not find a forum specific for troubleshooting so thought I would place it under the respective OS that the problem is occurring under. I don't think it is OS related so if any mods feel it more appropriate in a different one, by all means please move it for me! This is actually for a customer for the company I work for (which we will end up refunding but still want to resolve - so there is no personal gain other than to hopefully get rid of this headache I am getting!) ....Started off with good intentions to get a system running a little nicer and have had some adverse effects that have stumped me so here I am!...I have searched this and many other forums so far with no success so crossing my fingers here! I would say I will try and keep it short but there is a lot of info I want to put down to help save obvious questions being asked and answered. To start the system in question is a HP Pavillion desktop 6??? series, running Vista x64. Ask if you need anything else. The main issue is that the system will no longer get on the internet by itself. What I mean by that is, if I uninstall and reinstall the network adapter from Device Manager, it lets me get online, but as soon as I restart the computer it loses that ability. It is connected through a switch and a wireless bridge to a other wireless router. It shows a local connection to the network, which was set to public, but have tried changing to private, just in case, no change. Anyway, all of these components have been power cycled to ensure they are not part of the issue even though all other computers hooked up to that set up are not having any connectivity issues. To give some background: I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues, CHKDSK, defrag etc. etc. I also downloaded updates for some Logitech webcam software, Kodak easyshare, windows updates, including Vista SP2. I replaced Adobe reader with Firefox, disabled Norton 360's backup feature. I also ran MSCONFIG to remove any unnecessary startup programs. Just typical maintenance. Everything in general went fine. When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started. Despite all the changes I made, everything was still working fine with it when I had finished working on it, this is what is so baffling. Anyway, this is what I have tried so far: Uninstalled the driver for the Realtek RTl8169/8111 network card that had been updated via windows update. restarted no difference (I restart after every change mentioned)...I then tried downloading the original driver from HP's website. Nothing. I even tried downloading the latest one directly from Realtek. Still no joy. Safe mode with networking makes no difference, which pretty much ruled out 3rd party conflicts in my mind, but just to be safe, I tried disabling the Norton firewall/AV and even uninstalled it completely with the removal tool for good measure as I have seen that cause problems like this before but not the culprit this time. I've tried resetting/defaulting/reinstalling TCP/IP protocols, WINSOCK, DHCP,DNS, etc and tried a bunch of different MS fix it tools for these typed of issues. Disabled NIC's power save mode, tried using google's DNS just in case, none of this made any difference. I ran a malware check just in case with Malwarebytes and Hitman Pro, no trace of anything. I ran a Windows File Protection (SFC) scan, which apparently detected some errors but was unable to fix them - didn't even prompt me for the OS disc...go figure! One interesting thing was that even when I uninstall and reinstall to get temporary connectivity i can browse online just fine but I still cannot ping any sites.So seems like a low level issue of some sort?? I do not know all of the necessary windows services that are required for getting online, but checked some of the previously mentioned, DNS and DHCP to ensure they and their dependencies were started/auto starting on boot and they are/were. However ipconfig reports that DHCP is disabled...so that might be something right there. When this sort of thing happens, I like to try and fix the issue but if it is can't be resolved with all the typical above approaches, then despite all the time spent on making all these changes, I would resort to System Restore to a day before I started. However, in this case, it seems to have lost everything it had (I know it was enabled and working as I checked before I started and actually made a restore point) - I know I didn't purge any folders like that, so wonder if I can find any of those whether that will save me some hassle. I know ultimately, the common sense thing to do is to go back and uninstall each of the updates one at a time, even though the computer was working fine even after finishing them all, but I would hate to UNDO everything unless completely necessary, just as I am trying to avoid a factory recovery as there is a fair bit of data and programs on there. The way I see it is there has to be a simple reason or setting that has caused this, I just don't have a freaking clue what to try next. I am desperate and need to try and get this resolved by tomorrow noon:( If you read this post all the way through than I applaud you and not to sound demanding but you you are kind enough to reply, please, please only put something specific, such as a setting to change or what might be triggering the adapter to reset after reboot etc. etc. Vs you should just format!!, etc., etc. Thank you all so much! Quote Started off with good intentions to get a system running a little nicer and have had some adverse effects that have stumped me so here I am!... Were there issues on the system prior to steps/things(not mention) you have taken? Quote The main issue is that the system will no longer get on the internet by itself. Have you tried to check IP configuration on cmd prompt? Quote I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues , It may possibly come from these... If you have a Norton antivirus Software Installer, Remove or Uninstall Norton and remnants and install a free antivirus(Avira, Avast). If you ran into much deeper problem and you are in for a deadline, I would start backing up files and do a complete reformat of the system and save the troubleshooting troubles. But that's just me in this case. Make sure to have all proper drivers installed after a clean reinstallation especially the NIC card. Make sure the card is not failing also. The Experts may give you better advice so you may want to check on my suggestion if you tend to wait for other members to post. Quote from: hrhrudi on January 08, 2011, 06:49:26 PM I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues, CHKDSK, defrag etc. etc. Did you back up the registry before doing any of the fixes? If so have you tried to restore it. Quote from: hrhrudi on January 08, 2011, 06:49:26 PM I also ran MSCONFIG to remove any unnecessary startup programs. Just typical maintenance. MSCONFIG should not be used to remove start up programs so have you gone back into MSCONFIG and enabled everything that you disabled? Quote from: jason2074 on January 08, 2011, 09:38:24 PM Were there issues on the system prior to steps/things(not mention) you have taken?Have you tried to check IP configuration on cmd prompt? , It may possibly come from these... If you have a Norton antivirus Software Installer, Remove or Uninstall Norton and remnants and install a free antivirus(Avira, Avast). If you ran into much deeper problem and you are in for a deadline, I would start backing up files and do a complete reformat of the system and save the troubleshooting troubles. But that's just me in this case. Make sure to have all proper drivers installed after a clean reinstallation especially the NIC card. Make sure the card is not failing also. The Experts may give you better advice so you may want to check on my suggestion if you tend to wait for other members to post. No registry back up as I made a system restore point before I started, but apparently that is not enough as they system restore points dissapeared. IPCONFIG from the cmd line shows a local ip address as it should but still cannot get out on to the net. It reports that DHCP is not enabled there but under the services console it is reported as running and on automatic startup, so some conflict there and not sure which is correct. I have verified all my SETTINGS are auto (dhcp,dns etc. for IP4 and IP6) Any other ideas guys?Also yes I did revert back to normal startup in MSCONFIG and it didn't make any difference. Why shouldn't it be used to prevent unneccessary programs and services from starting up? I've used it for years with very good results. Yes you can do it from the main services console or adjust each individual programs startup settings but MSCONFIG is a lot more convenient. I only change what I know and if something doesn't work right then I change it back. Also there were no issues like this on the system before I started cleaning up. Quote from: hrhrudi on January 09, 2011, 09:19:22 AM Why shouldn't it be used to prevent unneccessary programs and services from starting up? I was under the impression that it was a diagnostic tool, not a 'Change start programs' tool. Quote from: hrhrudi on January 09, 2011, 09:19:22 AM Also there were no issues like this on the system before I started cleaning up. I think you've found the problem.MSCONFIG can be used for troubleshooting of course, but it had CONFIG in the name because it is a system configuraton tool as well. Cleaning the computer with the tools that I have used several hundred times on different computers with very little adverse effect was unlikely the cause of this issue considering the process I have to now go through to get it online. Also considering that everything was working perfectly fine after I had finished that aspect further confirms my doubt. If you still believe that was it, then please specify from all the actions I mentioned what you think caused the problem, how it caused it, etc. etc. Vs just a general remark without any type of suggestion on how to fix it. I do appreciate any responses, but legitimate, non- condescending/patronizing ones are prefered. I have been doing tech work for a little while now, so am really looking for more in-depth, experienced, specific solutions if possible. Thanks Quote from: reddevilggg on January 09, 2011, 02:05:58 PM I was under the impression that it was a diagnostic tool, not a 'Change start programs' tool. I think you've found the problem. Quote Were there issues on the system prior to steps/things(not mention) you have taken? The reason i asked this is to know what has gotten you into this SITUATION coz you failed to mention other than Quote ....Started off with good intentions to get a system running a little nicer So I got a little presumtious that there was really something wrong. Quote The main issue is that the system will no longer get on the internet by itself And so this happens after all the cleaning OR Quote When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started. Looks good here with the connection. Have you tried logging in/out then reconnecting to confirm the problem? Have you check your windows services startup for WZC and NIC card(If present)? Quote from: hrhrudi on January 09, 2011, 09:56:44 PM MSCONFIG can be used for troubleshooting of course, but it had CONFIG in the name because it is a system configuraton tool as well. From Webopedia Quote MSCONFIG or the Microsoft System Configuration Utility is a tool designed to help you troubleshoot problems with your computer. If your interpretation of diagnostic troubleshooting tools are skewed then what can i say. Quote from: hrhrudi on January 09, 2011, 09:56:44 PM I have been doing tech work for a little while now Then you should know about Norton and registry cleaners. You also failed to back up the registry before 'cleaning' it and was a bit dismissive of the fact that that might cause a problem. I'm outta here! Quote from: jason2074 on January 10, 2011, 05:52:51 AM The reason i asked this is to know what has gotten you into this situation coz you failed to mention other than So I got a little presumtious that there was really something wrong. And so this happens after all the cleaning OR Looks good here with the connection. Have you tried logging in/out then reconnecting to confirm the problem? Have you check your windows services startup for WZC and NIC card(If present)? Thanks Jason for the response...there was not anything specifically wrong with the computer as far as the system OS or normal functionality. The tune up is just something we recommend about every six months to clean up clutter, check for viruses etc. The customer had requested we change some software over and make a few program changes and as a standard thing I run missing updates to hopefully try and improve security and compatibility, that's all. Everything was fine, including net connectivity after the changes I made, the updates and the cleaning. It literally sat there for a few HOURS awaiting customer pick up and when I came back to it with the webcam when they were picking it up, the problem was just there out of the blue. I uninstalled the last few updates that were done before the last restart to see if that's what caused it but no joy. Not sure what you mean by have I tried logging in and out to confirm the problem?...do you mean logging in/out of windows? and what are you trying to verify with that? I didn't check WZC as its a wired connection and the NIC itself shows itself fine in device manager on startup. Any further thoughts?...Thanks again! Quote from: reddevilggg on January 10, 2011, 05:55:59 AM From Webopedia If your interpretation of diagnostic troubleshooting tools are skewed then what can i say. Then you should know about Norton and registry cleaners. You also failed to back up the registry before 'cleaning' it and was a bit dismissive of the fact that that might cause a problem. I'm outta here! I honestly feel that some people respond back to posts just to argue technicalities as if they know better about everything and just to tell the people posting that if they had done this that and the other than they wouldn't be in that situation rather than trying to actually help. I don't know if that is because they don't really know anything, or that they are bored or what, but you know what they say to do if you don't have anything good to say... As far as your quote from Webopedia, if you are going to do that sort of thing, then you might want to include the next sentence from the paragraph which clearly confirms the other main and common use for MSCONFIG... "MSCONFIG Built into Windows 98, 98SE, ME, and XP, MSCONFIG or the Microsoft System Configuration Utility is a tool designed to help you troubleshoot problems with your computer. MSCONFIG allows you to edit your start-up applications and provides access to the SYSTEM.INI, WIN.INI, amd BOOT.INI files. " - Webopedia As far as the registry, again, I did not back it up because I create a restore point before servicing anything and if you are familiar with that process you know that it backs up the registry and even more of the system state. Just backing up the registry itself is not sufficient in going back to a previous day if your system fails to start after the changes made, whereas, a system restore would be no problem. So I wasn't and am never submissive about the possible consequence of changing attributes on a box. This is the first time ever that I have had system restore points just go missing altogether without having turned off system restore or purged the folder that they are kept in. Quote Not sure what you mean by have I tried logging in and out to confirm the problem?...do you mean logging in/out of windows? and what are you trying to verify with that? Logging in or out of Skype and reconnecting the call to make sure it was either just a bad connection. Or checking it let's say YM for the same call. Quote Everything in general went fine. When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started So I assume you have check Audio output for the machine is running fine and basically just the Skype call was the problem here and there was already an internet connection. And so you run to configure Skype and just lost connection? Have you check for other configurations going from wireless router to wireless bridge access point to the computer or any IP address conflict?

Answer»

Hi all...

I am new to the site and could not find a forum specific for troubleshooting so thought I would place it under the respective OS that the problem is occurring under. I don't think it is OS related so if any mods feel it more appropriate in a different one, by all means please move it for me!

This is actually for a customer for the company I work for (which we will end up refunding but still want to resolve - so there is no personal gain other than to hopefully get rid of this headache I am getting!)

....Started off with good intentions to get a system running a little nicer and have had some adverse effects that have stumped me so here I am!...I have searched this and many other forums so far with no success so crossing my fingers here!

I would say I will try and keep it short but there is a lot of info I want to put down to help save obvious questions being asked and answered. To start the system in question is a HP Pavillion desktop 6??? series, running Vista x64. Ask if you need anything else.
The main issue is that the system will no longer get on the internet by itself. What I mean by that is, if I uninstall and reinstall the network adapter from Device Manager, it lets me get online, but as soon as I restart the computer it loses that ability. It is connected through a switch and a wireless bridge to a other wireless router. It shows a local connection to the network, which was set to public, but have tried changing to private, just in case, no change. Anyway, all of these components have been power cycled to ensure they are not part of the issue even though all other computers hooked up to that set up are not having any connectivity issues.

To give some background:

I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues, CHKDSK, defrag etc. etc. I also downloaded updates for some Logitech webcam software, Kodak easyshare, windows updates, including Vista SP2. I replaced Adobe reader with Firefox, disabled Norton 360's backup feature. I also ran MSCONFIG to remove any unnecessary startup programs. Just typical maintenance.
Everything in general went fine. When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started.
Despite all the changes I made, everything was still working fine with it when I had finished working on it, this is what is so baffling.

Anyway, this is what I have tried so far:

Uninstalled the driver for the Realtek RTl8169/8111 network card that had been updated via windows update. restarted no difference (I restart after every change mentioned)...I then tried downloading the original driver from HP's website. Nothing. I even tried downloading the latest one directly from Realtek. Still no joy.

Safe mode with networking makes no difference, which pretty much ruled out 3rd party conflicts in my mind, but just to be safe, I tried disabling the Norton firewall/AV and even uninstalled it completely with the removal tool for good measure as I have seen that cause problems like this before but not the culprit this time.

I've tried resetting/defaulting/reinstalling TCP/IP protocols, WINSOCK, DHCP,DNS, etc and tried a bunch of different MS fix it tools for these typed of issues. Disabled NIC's power save mode, tried using google's DNS just in case, none of this made any difference.

I ran a malware check just in case with Malwarebytes and Hitman Pro, no trace of anything.

I ran a Windows File Protection (SFC) scan, which apparently detected some errors but was unable to fix them - didn't even prompt me for the OS disc...go figure!

One interesting thing was that even when I uninstall and reinstall to get temporary connectivity i can browse online just fine but I still cannot ping any sites.So seems like a low level issue of some sort??

I do not know all of the necessary windows services that are required for getting online, but checked some of the previously mentioned, DNS and DHCP to ensure they and their dependencies were started/auto starting on boot and they are/were. However ipconfig reports that DHCP is disabled...so that might be something right there.

When this sort of thing happens, I like to try and fix the issue but if it is can't be resolved with all the typical above approaches, then despite all the time spent on making all these changes, I would resort to System Restore to a day before I started. However, in this case, it seems to have lost everything it had (I know it was enabled and working as I checked before I started and actually made a restore point) - I know I didn't purge any folders like that, so wonder if I can find any of those whether that will save me some hassle.

I know ultimately, the common sense thing to do is to go back and uninstall each of the updates one at a time, even though the computer was working fine even after finishing them all, but I would hate to UNDO everything unless completely necessary, just as I am trying to avoid a factory recovery as there is a fair bit of data and programs on there.
The way I see it is there has to be a simple reason or setting that has caused this, I just don't have a freaking clue what to try next. I am desperate and need to try and get this resolved by tomorrow noon:(

If you read this post all the way through than I applaud you and not to sound demanding but you you are kind enough to reply, please, please only put something specific, such as a setting to change or what might be triggering the adapter to reset after reboot etc. etc. Vs you should just format!!, etc., etc.

Thank you all so much! Quote

Started off with good intentions to get a system running a little nicer and have had some adverse effects that have stumped me so here I am!...

Were there issues on the system prior to steps/things(not mention) you have taken?
Quote

The main issue is that the system will no longer get on the internet by itself.

Have you tried to check IP configuration on cmd prompt?

Quote

I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues

,
It may possibly come from these... If you have a Norton antivirus Software Installer, Remove or Uninstall Norton and remnants and install a free antivirus(Avira, Avast). If you ran into much deeper problem and you are in for a deadline, I would start backing up files and do a complete reformat of the system and save the troubleshooting troubles. But that's just me in this case. Make sure to have all proper drivers installed after a clean reinstallation especially the NIC card. Make sure the card is not failing also. The Experts may give you better advice so you may want to check on my suggestion if you tend to wait for other members to post. Quote from: hrhrudi on January 08, 2011, 06:49:26 PM

I was basically cleaning the system out - Ran Norton System works which cleans out temp files, fixes registry issues, CHKDSK, defrag etc. etc.

Did you back up the registry before doing any of the fixes? If so have you tried to restore it.

Quote from: hrhrudi on January 08, 2011, 06:49:26 PM

I also ran MSCONFIG to remove any unnecessary startup programs. Just typical maintenance.

MSCONFIG should not be used to remove start up programs so have you gone back into MSCONFIG and enabled everything that you disabled? Quote from: jason2074 on January 08, 2011, 09:38:24 PM

Were there issues on the system prior to steps/things(not mention) you have taken?Have you tried to check IP configuration on cmd prompt?
,
It may possibly come from these... If you have a Norton antivirus Software Installer, Remove or Uninstall Norton and remnants and install a free antivirus(Avira, Avast). If you ran into much deeper problem and you are in for a deadline, I would start backing up files and do a complete reformat of the system and save the troubleshooting troubles. But that's just me in this case. Make sure to have all proper drivers installed after a clean reinstallation especially the NIC card. Make sure the card is not failing also. The Experts may give you better advice so you may want to check on my suggestion if you tend to wait for other members to post.

No registry back up as I made a system restore point before I started, but apparently that is not enough as they system restore points dissapeared. IPCONFIG from the cmd line shows a local ip address as it should but still cannot get out on to the net. It reports that DHCP is not enabled there but under the services console it is reported as running and on automatic startup, so some conflict there and not sure which is correct. I have verified all my SETTINGS are auto (dhcp,dns etc. for IP4 and IP6)

Any other ideas guys?Also yes I did revert back to normal startup in MSCONFIG and it didn't make any difference. Why shouldn't it be used to prevent unneccessary programs and services from starting up? I've used it for years with very good results. Yes you can do it from the main services console or adjust each individual programs startup settings but MSCONFIG is a lot more convenient. I only change what I know and if something doesn't work right then I change it back.

Also there were no issues like this on the system before I started cleaning up. Quote from: hrhrudi on January 09, 2011, 09:19:22 AM

Why shouldn't it be used to prevent unneccessary programs and services from starting up?

I was under the impression that it was a diagnostic tool, not a 'Change start programs' tool.

Quote from: hrhrudi on January 09, 2011, 09:19:22 AM

Also there were no issues like this on the system before I started cleaning up.

I think you've found the problem.MSCONFIG can be used for troubleshooting of course, but it had CONFIG in the name because it is a system configuraton tool as well.

Cleaning the computer with the tools that I have used several hundred times on different computers with very little adverse effect was unlikely the cause of this issue considering the process I have to now go through to get it online. Also considering that everything was working perfectly fine after I had finished that aspect further confirms my doubt. If you still believe that was it, then please specify from all the actions I mentioned what you think caused the problem, how it caused it, etc. etc. Vs just a general remark without any type of suggestion on how to fix it. I do appreciate any responses, but legitimate, non- condescending/patronizing ones are prefered. I have been doing tech work for a little while now, so am really looking for more in-depth, experienced, specific solutions if possible. Thanks

Quote from: reddevilggg on January 09, 2011, 02:05:58 PM

I was under the impression that it was a diagnostic tool, not a 'Change start programs' tool.

I think you've found the problem.

Quote

Were there issues on the system prior to steps/things(not mention) you have taken?

The reason i asked this is to know what has gotten you into this SITUATION coz you failed to mention other than

Quote

....Started off with good intentions to get a system running a little nicer

So I got a little presumtious that there was really something wrong.

Quote

The main issue is that the system will no longer get on the internet by itself

And so this happens after all the cleaning OR

Quote

When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started.

Looks good here with the connection. Have you tried logging in/out then reconnecting to confirm the problem?
Have you check your windows services startup for WZC and NIC card(If present)? Quote from: hrhrudi on January 09, 2011, 09:56:44 PM

MSCONFIG can be used for troubleshooting of course, but it had CONFIG in the name because it is a system configuraton tool as well.

From Webopedia
Quote

MSCONFIG or the Microsoft System Configuration Utility is a tool designed to help you troubleshoot problems with your computer.

If your interpretation of diagnostic troubleshooting tools are skewed then what can i say.

Quote from: hrhrudi on January 09, 2011, 09:56:44 PM

I have been doing tech work for a little while now

Then you should know about Norton and registry cleaners. You also failed to back up the registry before 'cleaning' it and was a bit dismissive of the fact that that might cause a problem. I'm outta here!
Quote from: jason2074 on January 10, 2011, 05:52:51 AM

The reason i asked this is to know what has gotten you into this situation coz you failed to mention other than
So I got a little presumtious that there was really something wrong.
And so this happens after all the cleaning OR
Looks good here with the connection. Have you tried logging in/out then reconnecting to confirm the problem?
Have you check your windows services startup for WZC and NIC card(If present)?

Thanks Jason for the response...there was not anything specifically wrong with the computer as far as the system OS or normal functionality. The tune up is just something we recommend about every six months to clean up clutter, check for viruses etc. The customer had requested we change some software over and make a few program changes and as a standard thing I run missing updates to hopefully try and improve security and compatibility, that's all. Everything was fine, including net connectivity after the changes I made, the updates and the cleaning. It literally sat there for a few HOURS awaiting customer pick up and when I came back to it with the webcam when they were picking it up, the problem was just there out of the blue. I uninstalled the last few updates that were done before the last restart to see if that's what caused it but no joy. Not sure what you mean by have I tried logging in and out to confirm the problem?...do you mean logging in/out of windows? and what are you trying to verify with that?
I didn't check WZC as its a wired connection and the NIC itself shows itself fine in device manager on startup.

Any further thoughts?...Thanks again! Quote from: reddevilggg on January 10, 2011, 05:55:59 AM

From Webopedia
If your interpretation of diagnostic troubleshooting tools are skewed then what can i say.

Then you should know about Norton and registry cleaners. You also failed to back up the registry before 'cleaning' it and was a bit dismissive of the fact that that might cause a problem. I'm outta here!

I honestly feel that some people respond back to posts just to argue technicalities as if they know better about everything and just to tell the people posting that if they had done this that and the other than they wouldn't be in that situation rather than trying to actually help. I don't know if that is because they don't really know anything, or that they are bored or what, but you know what they say to do if you don't have anything good to say...

As far as your quote from Webopedia, if you are going to do that sort of thing, then you might want to include the next sentence from the paragraph which clearly confirms the other main and common use for MSCONFIG...

"MSCONFIG

Built into Windows 98, 98SE, ME, and XP, MSCONFIG or the Microsoft System Configuration Utility is a tool designed to help you troubleshoot problems with your computer. MSCONFIG allows you to edit your start-up applications and provides access to the SYSTEM.INI, WIN.INI, amd BOOT.INI files. " - Webopedia

As far as the registry, again, I did not back it up because I create a restore point before servicing anything and if you are familiar with that process you know that it backs up the registry and even more of the system state. Just backing up the registry itself is not sufficient in going back to a previous day if your system fails to start after the changes made, whereas, a system restore would be no problem. So I wasn't and am never submissive about the possible consequence of changing attributes on a box. This is the first time ever that I have had system restore points just go missing altogether without having turned off system restore or purged the folder that they are kept in. Quote

Not sure what you mean by have I tried logging in and out to confirm the problem?...do you mean logging in/out of windows? and what are you trying to verify with that?

Logging in or out of Skype and reconnecting the call to make sure it was either just a bad connection. Or checking it let's say YM for the same call.

Quote

Everything in general went fine. When they stopped by to pick it up, they had brought their webcam with them as they had said that the people they were video conferencing could not hear them so assumed that the audio in Skype needed configuring and so went to load it and could not connect to the net and thats when the problem started

So I assume you have check Audio output for the machine is running fine and basically just the Skype call was the problem here and there was already an internet connection. And so you run to configure Skype and just lost connection? Have you check for other configurations going from wireless router to wireless bridge access point to the computer or any IP address conflict?

Solve : DESPERATELY NEED HELP ASAP!?

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