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Solve : deleting an infected file protected by Windows XP?

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HELP!!!!!
I have an infected file that has been found by NORTON.  The problem is that I (and Norton) are denied access by windows.  

The file is located in..." C:\WINDOWS\isrvs " and i need help solving the problem BOOT to safe mode or COMMAND prompt only and delete.  I suspect that whole folder is a virus, it certainly isn't part of a standard Windows install, but it may be a part of anther program you are running.

Gary
Jordan Masson.......That sounds like a download trojan ....It may be the result of a hijack attempt ....Are you getting hammered with POP up ads ? ......I think I would GO to the control panel  ........ folder options and make sure that you are displaying "hidden" files ........now go into safe mode and see if you can find it .....failing that D/L and RUN Hijackthis and post the logfile here forus to look at ....
Get hijackthis at .....  http://www.majorgeeks.com/download3155.html


dl65  
Thank you both so much!!!!!!!!!!!!!

I did as told and it worked like a charm


thanks a lot,
Jordan



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