Solve : Delayed audio?

1.	Solve : Delayed audio?
Answer» Noob here, I've checked FAQs and search but no luck finding an answer, so here goes. My problem started about a week ago, I've tried the usual scans and updates but I'm not getting anywhere. The problem began out of the blue, I'm not aware of of any changes I made to cause this (but it still could be my fault). When I watch videos be it YouTube, BBC iplayer, etc, there is no sound until around one minute into the video. At this point the sound comes on (in sync) and I can start the video again and the sound works as it should right from the start. System sounds are also delayed, email notifications etc, pretty much all sound really. Although sometimes the sounds are as they should be, the problem happens often enough for me to come here seeking help. Someone suggested codecs to me (I'm not sure what this does) but I installed 'K-lite codec pack 995 mega', which didn't change anything. I use Chrome and I've checked it's updated, as is everything else on my computer. I've disabled my chrome extensions but it makes no difference. I've uninstalled then re-installed Chrome, still the problem persists. Chrome has occasionally frozen since I've had the sound problem. I use AVAST free version, Spybot home edition, Spywareblaster and Malwarebytes, again all kept up to date and regularly used to scan my system. None of these programs are reporting anything 'nasty' in the system. So I came here in the hope that someone might know how to restore normality to my computer sound. If I need to provide any more information for you please ask. Computers are like cars to me, I can drive them but don't know how they work. Please post the computer model next time. Codecs are not related to online videos as they are relatively dependent on flash player plugins. Try reinstalling your sound driver from the manufacturing support site. Try closing out any programs that could be simultaneously running when this issue happens. See also your OS has received all current windows updates. Remove Spybot completely from your system as it is not recommended nowadays. Spywareblaster would suffice as additional browsing protection software.Quote from: jason2074 on August 05, 2013, 06:36:52 PM Please post the computer model next time. Codecs are not related to online videos as they are relatively dependent on flash player plugins. Try reinstalling your sound driver from the manufacturing support site. Try closing out any programs that could be simultaneously running when this issue happens. See also your OS has received all current windows updates. Remove Spybot completely from your system as it is not recommended nowadays. Spywareblaster would suffice as additional browsing protection software. The computer model is listed in my 'computer SPECS' on the left hand side, an HP p6675uk. I should have said I re-installed the sound driver already. Windows updates are always, err, up to date. I don't have any programs running in the background, apart from the ones which have always been running before and after this issue arose. I have tried disabling background stuff but the problem persists. When did Spybot become a bad thing? ('bad' is my word but you imply it's not 'good') I've had it on my computers for over ten years and I've never before read a word against it, quite the contrary. If Skype is good or bad is not the question. Rather, if Skype is completely removed, does the problem go away? Quote from: SonicScot on August 06, 2013, 05:46:35 AM When did Spybot become a bad thing? ('bad' is my word but you imply it's not 'good') I've had it on my computers for over ten years and I've never before read a word against it, quite the contrary. If it helps, I've also been using Spybot for a long time and never had it cause a problem. I'll follow along to see why it's apparently no longer recommended, definitely news to me. Quote from: Geek-9pm on August 06, 2013, 08:28:21 AM If Skype is good or bad is not the question. Rather, if Skype is completely removed, does the problem go away? I'm assuming you mean Spybot as Skype hasn't come into this at all... Well, I just removed Spybot and restarted my computer. After initially forgetting my password I was able to open Chrome and start loading videos with no loss of sound! I'm hopeful that the problem I was having is now history, but I'm still surprised that Spybot would be causing the issue. Never before have I ever had Spybot give me grief, it's very disappointing to learn this. I'll be emailing them to explain what happened, maybe it's a glitch in their latest version because this has never happened before. Thanks for the advice jason2074 I don't see how this could have anything to do with chrome or spybot. It could be that a windows update updated your soundcard driver with a bad one. Go to the manufactures website and install the sound DRIVERS there. If you're running windows 7 (or Vista?) click your start button and type 'view reliability history' in the search box. Look at the logs around the time your sound started giving you problems and see what may have been the culprit. To rule out a hardware issue, i'd load a live linux cd and see if your sound is still messed up. Also if you have a system restore, you can try rolling back to a time when it worked. Since one of Spybot's functions is blocking files from executing i don't understand why you can't see that it may in fact be the culprit here... windows Update is not the issue.All I can tell you guys is that once I removed Spybot from my computer all the problems I was having stopped. I'm now in discussion with safer networking to see if they can explain why this happened. If they can explain to me what went wrong and how to avoid a repeat of those issues I'd be happy to use Spybot again. After all, it ran on my computers just fine for many years and appeared to be very SUCCESSFUL at finding 'nasties'. I have also championed it to many friends over the years but now I feel I should call on these friends to see if they too are having similar issues.

Answer»

Noob here, I've checked FAQs and search but no luck finding an answer, so here goes.

My problem started about a week ago, I've tried the usual scans and updates but I'm not getting anywhere. The problem began out of the blue, I'm not aware of of any changes I made to cause this (but it still could be my fault).

When I watch videos be it YouTube, BBC iplayer, etc, there is no sound until around one minute into the video. At this point the sound comes on (in sync) and I can start the video again and the sound works as it should right from the start.
System sounds are also delayed, email notifications etc, pretty much all sound really. Although sometimes the sounds are as they should be, the problem happens often enough for me to come here seeking help.
Someone suggested codecs to me (I'm not sure what this does) but I installed 'K-lite codec pack 995 mega', which didn't change anything.

I use Chrome and I've checked it's updated, as is everything else on my computer. I've disabled my chrome extensions but it makes no difference. I've uninstalled then re-installed Chrome, still the problem persists. Chrome has occasionally frozen since I've had the sound problem.

I use AVAST free version, Spybot home edition, Spywareblaster and Malwarebytes, again all kept up to date and regularly used to scan my system. None of these programs are reporting anything 'nasty' in the system.

So I came here in the hope that someone might know how to restore normality to my computer sound.
If I need to provide any more information for you please ask.
Computers are like cars to me, I can drive them but don't know how they work. Please post the computer model next time. Codecs are not related to online videos as they are relatively dependent on flash player plugins. Try reinstalling your sound driver from the manufacturing support site. Try closing out any programs that could be simultaneously running when this issue happens. See also your OS has received all current windows updates. Remove Spybot completely from your system as it is not recommended nowadays. Spywareblaster would suffice as additional browsing protection software.Quote from: jason2074 on August 05, 2013, 06:36:52 PM

Please post the computer model next time. Codecs are not related to online videos as they are relatively dependent on flash player plugins. Try reinstalling your sound driver from the manufacturing support site. Try closing out any programs that could be simultaneously running when this issue happens. See also your OS has received all current windows updates. Remove Spybot completely from your system as it is not recommended nowadays. Spywareblaster would suffice as additional browsing protection software.

The computer model is listed in my 'computer SPECS' on the left hand side, an HP p6675uk.
I should have said I re-installed the sound driver already.
Windows updates are always, err, up to date.
I don't have any programs running in the background, apart from the ones which have always been running before and after this issue arose. I have tried disabling background stuff but the problem persists.
When did Spybot become a bad thing? ('bad' is my word but you imply it's not 'good') I've had it on my computers for over ten years and I've never before read a word against it, quite the contrary.
If Skype is good or bad is not the question.
Rather, if Skype is completely removed, does the problem go away?
Quote from: SonicScot on August 06, 2013, 05:46:35 AM

When did Spybot become a bad thing? ('bad' is my word but you imply it's not 'good') I've had it on my computers for over ten years and I've never before read a word against it, quite the contrary.

If it helps, I've also been using Spybot for a long time and never had it cause a problem. I'll follow along to see why it's apparently no longer recommended, definitely news to me.

Quote from: Geek-9pm on August 06, 2013, 08:28:21 AM

If Skype is good or bad is not the question.
Rather, if Skype is completely removed, does the problem go away?

I'm assuming you mean Spybot as Skype hasn't come into this at all... Well, I just removed Spybot and restarted my computer. After initially forgetting my password I was able to open Chrome and start loading videos with no loss of sound!

I'm hopeful that the problem I was having is now history, but I'm still surprised that Spybot would be causing the issue. Never before have I ever had Spybot give me grief, it's very disappointing to learn this. I'll be emailing them to explain what happened, maybe it's a glitch in their latest version because this has never happened before.

Thanks for the advice jason2074 I don't see how this could have anything to do with chrome or spybot.
It could be that a windows update updated your soundcard driver with a bad one. Go to the manufactures website and install the sound DRIVERS there.
If you're running windows 7 (or Vista?) click your start button and type 'view reliability history' in the search box. Look at the logs around the time your sound started giving you problems and see what may have been the culprit.
To rule out a hardware issue, i'd load a live linux cd and see if your sound is still messed up. Also if you have a system restore, you can try rolling back to a time when it worked. Since one of Spybot's functions is blocking files from executing i don't understand why you can't see that it may in fact be the culprit here...
windows Update is not the issue.All I can tell you guys is that once I removed Spybot from my computer all the problems I was having stopped.
I'm now in discussion with safer networking to see if they can explain why this happened. If they can explain to me what went wrong and how to avoid a repeat of those issues I'd be happy to use Spybot again. After all, it ran on my computers just fine for many years and appeared to be very SUCCESSFUL at finding 'nasties'. I have also championed it to many friends over the years but now I feel I should call on these friends to see if they too are having similar issues.

Solve : Delayed audio?

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