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Answer» Hello,
I recently had a new computer made from an established shop and it's having problems with BSOD. It's a Ryzen 2700x with 32GB of 3000 MHZ Ram, a GTX 1080, and WINDOWS 10 Pro. Here are the steps I've TRIED already:
- memtest86 one pass
- chkdsk /f /r
- sfc /scannow
- I have no yellow exclamations in Device Manager
- For potential issues, this computer is using Avast Antivirus and a generic Pleomax Korean keyboard that I just plug and played drivers for
- The only software I've added has been Steam, poker clients, poker software, and PostGRESQL.
- I did not get to test the system extensively before installing these programs since they've never caused me issues before.
These are the 3 error messages I received, all spaced about 1 hour apart. I think for one of them, the computer was noticeably lagging/stuttering right before it crashed.
PAGE FAULT IN NONPAGED AREA (what failed: win32kbase.sys)
SYSTEM SERVICE EXCEPTION
CRITICAL PROCESS DIED
Any help is much APPRECIATED! This constant BSOD on a new computer is really bumming me out.
I have the memdump from the last one.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 17134 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff801`390a1000 PsLoadedModuleList = 0xfffff801`3944f2d0
Debug session time: Sun Sep 30 04:26:22.057 2018 (UTC + 9:00)
System Uptime: 0 days 0:01:02.785
Loading Kernel Symbols
....................................... ........................
..........Page 7ab3 not present in the dump file. Type ".hh dbgerr004" for details
....................................... ...............
....................................... .........................
....
Loading User Symbols
....................................... .........................
....................
Loading unloaded module list
...........
*******************************************************************************
* *
* Bugcheck ANALYSIS *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck EF, {ffffa4850290f580, 0, 0, 0}
Page 7ab3 not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : psmserviceexthost.dll
Followup: MachineOwner
---------
windbg> .hh dbgerr004
3: kd> .ignore_missing_pages 1
Suppress kernel summary dump missing page error message
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_PROCESS_DIED (ef)
A critical system process died
Arguments:
Arg1: ffffa4850290f580, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
KEY_VALUES_STRING: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804
SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.
SYSTEM_PRODUCT_NAME: B450 I AORUS PRO WIFI
SYSTEM_SKU: Default string
SYSTEM_VERSION: Default string
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: F2
BIOS_DATE: 08/08/2018
BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.
BASEBOARD_PRODUCT: B450 I AORUS PRO WIFI-CF
BASEBOARD_VERSION: x.x
DUMP_TYPE: 1
BUGCHECK_P1: ffffa4850290f580
BUGCHECK_P2: 0
BUGCHECK_P3: 0
BUGCHECK_P4: 0
PROCESS_NAME: svchost.exe
CRITICAL_PROCESS: svchost.exe
EXCEPTION_CODE: (Win32) 0x3aee040 (61792320) -
ERROR_CODE: (NTSTATUS) 0x3aee040 -
CRITICAL_PROCESS_REPORTGUID: {9612bd54-c295-4afe-a2fe-b9d0c798fdf4}
IMAGE_NAME: psmserviceexthost.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 36901427
MODULE_NAME: psmserviceexthost
FAULTING_MODULE: 00007ffc3b930000 psmserviceexthost
CPU_COUNT: 10
CPU_MHZ: e6d
CPU_VENDOR: AuthenticAMD
CPU_FAMILY: 17
CPU_MODEL: 8
CPU_STEPPING: 2
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0xEF
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-LH5O5KR
ANALYSIS_SESSION_TIME: 09-30-2018 15:33:16.0510
ANALYSIS_VERSION: 10.0.17134.12 amd64fre
LAST_CONTROL_TRANSFER: from fffff8013981f0c1 to fffff8013924a490
STACK_TEXT:
ffff928e`657bc938 fffff801`3981f0c1 : 00000000`000000ef ffffa485`0290f580 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff928e`657bc940 fffff801`3976017d : 00000000`00000000 fffff801`390abae5 ffffa485`0290f580 00000000`c000001d : nt!PspCatchCriticalBreak+0xfd
ffff928e`657bc9e0 fffff801`3964e488 : ffffa485`00000000 00000000`00000000 ffffa485`0290f580 ffffa485`0290f858 : nt!PspTerminateAllThreads+0x112461
ffff928e`657bca50 fffff801`3964ffd1 : ffffffff`ffffffff ffff928e`657bcb80 ffffa485`0290f580 fffff801`39553f01 : nt!PspTerminateProcess+0xe0
ffff928e`657bca90 fffff801`3925ab43 : ffffa485`00000088 ffffa485`03aee040 ffffa485`0290f580 0000003e`8937f6dc : nt!NtTerminateProcess+0xa9
ffff928e`657bcb00 00007ffb`c11501a1 : 00000000`0000002c ffffffff`ffffffff 00000000`c000001d 00000000`00000001 : nt!KiSystemServiceCopyEnd+0x13
0000003e`8937c558 00000000`0000002c : ffffffff`ffffffff 00000000`c000001d 00000000`00000001 00000000`00000000 : 0x00007ffb`c11501a1
0000003e`8937c560 ffffffff`ffffffff : 00000000`c000001d 00000000`00000001 00000000`00000000 00000000`00000002 : 0x2c
0000003e`8937c568 00000000`c000001d : 00000000`00000001 00000000`00000000 00000000`00000002 00007ffc`40ff122d : 0xffffffff`ffffffff
0000003e`8937c570 00000000`00000001 : 00000000`00000000 00000000`00000002 00007ffc`40ff122d 00007ffc`4108471c : 0xc000001d
0000003e`8937c578 00000000`00000000 : 00000000`00000002 00007ffc`40ff122d 00007ffc`4108471c 00000000`00000001 : 0x1
THREAD_SHA1_HASH_MOD_FUNC: 042a2b51772309c39e12d732cc93cacf0af3064 e
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c96dad9e532ba0733a605f3f3d97734f852fe7e 8
THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a69 3
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 10.0.17134.320
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3[email protected]YAJPEAU_RM_ACTIVITY_HO[email protected][email protected]_IMAGE_psmserviceexthost.dll
BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3[email protected][email protected][email protected]_IMAGE_psmserviceexthost.dll
PRIMARY_PROBLEM_CLASS: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3[email protected][email protected][email protected]_IMAGE_psmserviceexthost.dll
TARGET_TIME: 2018-09-29T19:26:22.000Z
OSBUILD: 17134
OSSERVICEPACK: 320
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2018-09-21 12:40:27
BUILDDATESTAMP_STR: 180410-1804
BUILDLAB_STR: rs4_release
BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.18041 0-1804
ANALYSIS_SESSION_ELAPSED_TIME: de4
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xef_svchost.exe_bugcheck_critical_proc ess_3[email protected][email protected][email protected]_image_psmserviceexthost.dll
FAILURE_ID_HASH: {3465abb3-5609-b81c-b0d7-d27755ff5d06}
What make and model # PSU ? ?Curious if the shop has any warranty on this system? Have you contacted them about this issue?
You might have to worry about voiding a warranty if you START playing inside....
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