Well, hello all. Long time.

I'm posting on behalf of a friend, who refuses to POST himself (no idea why). Anyway, his problem is this:

He uses a "MICROSOFT Windows Version 5.1 Build 2600 SERVICE Pack 2" - Windows XP Professional in short. His computer crashes on him randomly recently, and this started when he tried to run some Asian-origin (my guess - counterfeit) videos on his computer. However, I don't think they ran, and now, his computer is acting quite strangly. The problem obviously came from the videos, because that is when the problem started.

On AV/AS etc. stuff, he uses Kaspersky Internet Security 7.0, but no anti-spyware (supposedly Kaspersky does that too...?)

And on the subject of the nature of the crashes:
"Some programs freeze and sometimes on the boot up it stops (i get the bsod for a few seconds) then it restarts"



So, any ideas?
Also, I've told him to run a few AV scans, but then either a. find nothing, or b. crash halfway through (I think they both happen, actually).


~~Dark Blade

P.S. ....he just found something, but he hasn't given me must specifics: Trojan.win32.agent.knjWelcome Home....
Travel to the Virus and Spyware section and Clik This at the top of the page and have him FOLLOW the instructions...
In the meantime he can also remove a side panel and see if all fans are operating properly and it's not too dirty in there...heat is also a common cause of freezing.Ok, thanks patio.


He would do all that you recommended, but... his problem is, his computer crashes half-way through doing all of that stuff. So he can't get very far in the checks and the cleaning.

But, he has cleared out his fans and stuff, and (he has some heat sensors or something) the core temperature has gone down. But the crashing is still there.

And now, he's being stubborn and saying he's going to install Vista. So, any specific advice? If not, I'll keep you posted anyway, on what happens with him.



~~Dark BladeCan he boot properly into safe mode ? ?
With all the issues he's having installing Vista would be the last thing i would recommend at this time...Strangely enough, I was also against the idea of him installing Vista. But now.... his problems seem to be fixed

I think he did something more than just install Vista, but whatever he did, it somehow worked.

Thanks for your help anyway.

Until NEXT time,
~~Dark Blade