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Answer» When I turn the laptop on, it shows the HP logo for a few seconds and then the screen goes blank. I have tried F8 to try to boot in safe mode but noting happens. I do not have the Vista disks as the computer was given to me. Is there a site where I can obtain a RECOVER disk or boot disk of that is what I need. Any help would be appreciated. Thank you. Has this computer worked SINCE it was given to you?
Do you KNOW whether it has a recovery partition on the hard drive? Normally, it would have this unless you or the previous owner deleted or erased that partition. The recovery partition was most likely designated drive D when viewed in Computer. I know the recovery partition can be run on some HP computers by hitting F11 during startup. Try that.
If that does not work, VISIT HP website to get a phone # to call for support. Call them and request a recovery disc (DVD) for your laptop. They will charge a fee but the cost, with shipping, will probably be $15 - $20. That's a much lower cost than having to buy the OS on the retail market. Thanks for replying. The previous owner doesn't have the experience to change the partitions and he purchased it new. The laptop has worked well until about a week AGO. I will try f11. If that doesn't work I will contact HP. Thank you.
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