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Solve : Cannot access wireless even with the passkey?

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I'm trying to log on to a Belkin G+ Router.  I travel FREQUENTLY and I am always able to ACCESS the hotels wireless wherever I stay.  Not sure why this one is different.  Here is the message my laptop gives me when I punch in the access key..... 

Network password needs to be 40 bits or 104 bits DEPENDING on network configuration.  This can be entered as 5 or 13 ascii characters or 10X26 hexidecimal characters.


I am being told that other people have LOGGED onto this connection with the same pass key and have had no problems.

Thanks for any help.What are the steps you are entering in the passkey?



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