Solve : base system device?

1.	Solve : base system device?
Answer» i have a dell inspiron 1405 running XP, sp2. several weeks ago i started getting a found new hardware message every time i turned on the computer, for base system device. when i would go through the install wizard, searching either online or with the XP drivers disk, i get "driver cannot be found." now i just hit cancel when the wizard comes up; the wizard comes up again, i hit cancel again, and after that i can operate the computer normally. when i CHECK properties for the three base system devices listed in device manager, it says either "device is not configured correctly" or "drivers for this device were not installed." clicking on scan for changes or reinstall just takes me back to the install wizard. can anyone TELL me either a) how do i find what drivers i need to install or this or b) can i safely disable or uninstall the base system devices without harming other functions? if it is related to a card reader or chipset, as i have seen on other sites, can i re-install safely? thanks, andyEnter your Service Tag number on Dell's support site and see if there is a more current chipset driver available.thanks allan, will give that a shot. Just on a hunch... Do a real good check for some kind of Mallarme. Like a RootKit thing. allan: tried the dell site - oddly when i plugged in my service tag gave me the wrong model (and didn't offer XP as an OS option - but did get through entering model (as i've tried before), downloaded the two chipset they had listed and re-started - no change. geek-9pm: sorry for an ignorant a question, but how do i do a check for a mallarme? i don't know what a mallarme is, except a poet - and that i just learned :-)Did you just download the driver or did you actually install it? And there should be only ONE current chipset driver for your system - what do you mean there were two? Quote from: asmarkowitz on January 05, 2010, 12:39:38 PM ...when i plugged in my service tag gave me the wrong model (and didn't offer XP as an OS option - but did get through entering model (as i've tried before), downloaded the two chipset they had listed and re-started - no change... Dell can have more than 1 model number for the same computer. I'm thinking it may have to do with if sold by Dell direct or one of their retailers (i.e., Walmart).allan: they had two driver sets listed under chipsets. i tried both. commando: bought from dell direct. about three years ago.and did install, using the dell driver installer.Okay, let's start at the top. There can only be one chipset driver for your system. Is that what you got - the CHIPSET DRIVER? If so, and if there were two listed, you want ONLY the more current one. Next - What is a Dell Driver Installer (and you should know I have 12 Dell systems)?sorry mean the download manager. was prompted to install it when i downloaded the intel mobile chipset driver version a09. one of the two chipset drivers that came up for my model. there was also a ricoh chipset. i have deleted that. but it was the more recent driver.Geek was suggesting you check for MALWARE (full scan with both your AV and MALWAREBYTES). I don't think that's the problem, but there's no harm in ruling it out either. I thought the chipset driver would have solved your problem.thanks allan. just deleted the older intel chipset and tried installing the newer ricoh one. just installed and will restart and see if that takes care of it. i have done scans since this problem started and haven't found any malware, but can never hurt to try again.ok, the ricoh driver seems to have done the trick - no new hardware message when i BOOTED, no base system device in the manager. thanks!Okay, GREAT. I knew it had to be the chipset driver - you just had to figure out which one. Anyway, glad it's all sorted out.

Answer»

i have a dell inspiron 1405 running XP, sp2. several weeks ago i started getting a found new hardware message every time i turned on the computer, for base system device. when i would go through the install wizard, searching either online or with the XP drivers disk, i get "driver cannot be found." now i just hit cancel when the wizard comes up; the wizard comes up again, i hit cancel again, and after that i can operate the computer normally. when i CHECK properties for the three base system devices listed in device manager, it says either "device is not configured correctly" or "drivers for this device were not installed." clicking on scan for changes or reinstall just takes me back to the install wizard.

can anyone TELL me either a) how do i find what drivers i need to install or this or b) can i safely disable or uninstall the base system devices without harming other functions? if it is related to a card reader or chipset, as i have seen on other sites, can i re-install safely?

thanks,
andyEnter your Service Tag number on Dell's support site and see if there is a more current chipset driver available.thanks allan, will give that a shot.
Just on a hunch...
Do a real good check for some kind of Mallarme.
Like a RootKit thing. allan: tried the dell site - oddly when i plugged in my service tag gave me the wrong model (and didn't offer XP as an OS option - but did get through entering model (as i've tried before), downloaded the two chipset they had listed and re-started - no change.

geek-9pm: sorry for an ignorant a question, but how do i do a check for a mallarme? i don't know what a mallarme is, except a poet - and that i just learned :-)Did you just download the driver or did you actually install it? And there should be only ONE current chipset driver for your system - what do you mean there were two? Quote from: asmarkowitz on January 05, 2010, 12:39:38 PM

...when i plugged in my service tag gave me the wrong model (and didn't offer XP as an OS option - but did get through entering model (as i've tried before), downloaded the two chipset they had listed and re-started - no change...

Dell can have more than 1 model number for the same computer. I'm thinking it may have to do with if sold by Dell direct or one of their retailers (i.e., Walmart).allan: they had two driver sets listed under chipsets. i tried both.

commando: bought from dell direct. about three years ago.and did install, using the dell driver installer.Okay, let's start at the top. There can only be one chipset driver for your system. Is that what you got - the CHIPSET DRIVER? If so, and if there were two listed, you want ONLY the more current one. Next - What is a Dell Driver Installer (and you should know I have 12 Dell systems)?sorry mean the download manager. was prompted to install it when i downloaded the intel mobile chipset driver version a09. one of the two chipset drivers that came up for my model. there was also a ricoh chipset. i have deleted that. but it was the more recent driver.Geek was suggesting you check for MALWARE (full scan with both your AV and MALWAREBYTES). I don't think that's the problem, but there's no harm in ruling it out either. I thought the chipset driver would have solved your problem.thanks allan. just deleted the older intel chipset and tried installing the newer ricoh one. just installed and will restart and see if that takes care of it. i have done scans since this problem started and haven't found any malware, but can never hurt to try again.ok, the ricoh driver seems to have done the trick - no new hardware message when i BOOTED, no base system device in the manager. thanks!Okay, GREAT. I knew it had to be the chipset driver - you just had to figure out which one. Anyway, glad it's all sorted out.

Solve : base system device?

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