I need a program, burnable to CD, that can diagnose a Laptop 2.5" SATA II Drive.
Its WesternDigital on a Gateway machine.

I recently discovered that I hate Gateway--they have a 13 character long serial number in print that is too small for me to easily read... I tried it many times, and Gateway keeps denying it, so I can't use whatever software they have for me, since I can't get to it.

Anyways, thank you for your help.

BEST,
Jesse Zylstra
WD's disk tools are called Data Lifeguard Tools...if you will be making a boot disk from it you want the DOS version...

Here Ya Go...Patio,
I think I love you.

I knew WD had Lifeguard, but I thought it was drive-specific and might not work on just any of their drives. I'll be burning it a bit later, and will let you know how it works out


Thanks,
Jesse ZylstraPatio,

Upon running, there is a very long delay with a blank screen, then a message saying that the License.txt file could not be found, and then it tells me it can not find command.com (press any key to retry, the old DOS drill)
What tools did you use to burn the .iso to a bootableCD ? ?
Try imgBurn FREE...and maybe a fresh DLoad as it might have gotten corrupted.I used Ubuntu's default (which, I have never had problems with).
Though, right now, I'm out of blank CD's. I might try working on getting a bootable USB Drive to work. Got it.

From a SMART Test. Not exactly /always/ the best test, but it shows that the drive has failed.

See results:
http://pastebin.ca/1568039

You know... a very very long time ago, back in the ages of Windows 3.11 actually (and, I think 95 did it as well), Windows would tell you when your drive was failing. Whatever happened to that?

I think it still has a valid warranty, I'll have to ask my customer if they still have the details on that.

Thanks for your help, Patio!

- Jesse ZylstraWD HDD's carry a 3 year warranty...
Unless it's a Caviar series which is 5 years...
BTW WD's customer SERVICE is a pleasure to deal with...one reason i continue to use their drives.
I had one go about 4 months past the 5 yr. warranty...communicated with them and they replaced it for me...above and beyond the call of duty.

Best of Luck.Do you think I should get a replacement through Dell or WD?
Also, does WD do free SHIPPING?

I know in the past, WD was one of the cheaper drives and not as well built. I take it they have gone past this reputation now. If you are replacing it yourself you'll probably find the best deals at newegg...
Great shipping
Great service

Did you contact WD about an RMA on the dead drive ? ?
They may still replace it FREE for you...I'll call WD, I'd rather only have to send one part back...
The Dell should still be under warranty, HOWEVER
Oh gosh, its a Gateway computer. I can't believe I forgot... I'll call Gateway if WD isn't going to replace the drive, and if that fails, I'll put a new one up for order. Gateway won't replace the drive...deal with WD.Quote from: patio on September 19, 2009, 01:21:39 PM

Gateway won't replace the drive...deal with WD.