1.

Mention any five functions of below mentioned sections of front office? a) Telephone Exchange b) Reservation c) Information desk

Answer»

Telephone Exchange 

  • Handle incoming and outgoing calls. 
  • Transfer calls to guest rooms. 
  • Providing information and handling guest’s service related calls. 
  • Answering guest queries about hotel facilities. 
  • Protecting guest privacy.

Reservation 

  • Handling reservation requests through various modes like telephone email or in-person. 
  • Process and confirm reservation request. 
  • Update room availability chart. 
  • Handle all cancellations and amendments. 
  • Forecast future room reservation status.

Information Desk

  • Maintaining resident guest rack. 
  • Handling room keys 
  • Handling guest mail and message. 
  • Providing information to guests regarding hotel facilities 
  • It also provides information regarding outside and inside o hotel’s rules and regulations.


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