Justify the following statement :Courtesy is one of the requisites of

1.	Justify the following statement :Courtesy is one of the requisites of a good business letter.
Answer» Every business letter must be courteously worded. The language used should be polite, pleasing, and convincing. Courtesy and polite tone are possible by using terms like ‘please’, ‘thank you, ‘very kind of you’ etc. It is specifically necessary for letters sent to the employees. It includes polite manners, kindness, and consideration for others. A courteous letter builds goodwill for the organization. Lack of courtesy may prove to be costly and troublesome to a business unit. A business letter and serves as a ‘silent salesman’ or ‘silent ambassador’ only when it is courteous in meaning and language. Courtesy facilitates the expansion of business activities. Thus, courtesy is one of the requisites of a good business letter.

Discussion