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It is 10am. A customer has been in the department for the past 45 minutes looking atdishwashers and asking you for advice and information on makes and models. She hasthree children and her husband works from home so she needs a machine that will berobust and can endure a lot of use. She has a budget of £300.You have shown her the two most suitable machines. One is a cheaper model costing£299 which is fine but will probably last only 2 or 3 years with the high level of use sheis describing. There is also a model which is of far superior quality which came on themarket at an introductory offer price of £350 two weeks ago, the offer ends today andthe model will revert to its normal price of £499 when the shop closes today. Youbelieve that this model will last her and her family between 5 and 8 years of use. Thecustomer is unsure about the extra £50 over her budget allocation and says she feelsuncomfortable buying at the higher price without consulting her husbandWhat would you do? Choose the most effective answer |
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Answer» Explanation: 299 which is fine but will probably last only 2 or 3 years with the HIGH level of use she is describing. There is also a model which is of far SUPERIOR QUALITY which came on the market at an introductory offer price of £350 two weeks ago, the offer ends today and the model will revert to its NORMAL price of £499 when the SHOP closes today. You believe |
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