While treatment If you need help or information, you should ask for it politely. Stating why you require assistance will explain to other members of staff how they are helping you. Being polite and professional at all times will promote team spirit.

When a colleague asks for your help you should respond willingly and politely to the request.

Anticipating the needs of others and offering prompt assistance

Being capable and competent means doing a job as well as you have been trained to do. Do not attempt to bluff your way through a job this could put a client or colleague at risk.

Being responsible for your actions involves taking responsibility for any mistakes you may make and taking the appropriate action to minimize any further damage. Treat others as you wish to be treated.

Never attempt to do a job that you have not been trained to do.

Never try to cover up mistakes this will only make things worse.

Never carry out a task if you are unsure.

Always check with a colleague who has more experience or is in authority so that you get it right.

Always make sure you understand what is being asked of you. The ability to listen carefully is an important skill.

Show that you understand by nodding your head.